Helprise

Senior Project Manager – Customer Experience, Continuity

Helprise

full-time

Posted on:

Location Type: Remote

Location: Poland

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Job Level

Senior

About the role

  • Lead regional readiness programs, governance routines, and milestone tracking for multiday system cutovers.
  • Coordinate cross-functional teams across regions, ensuring risks are identified early and mitigated.
  • Support customer and patient communications to ensure clarity during transition periods.
  • Maintain key documentation, dashboards, and risk registers as the single source of truth.
  • Provide structured updates, issue management, and escalation support during cutover windows.

Requirements

  • Proven experience managing large, cross-functional or multi-regional programs.
  • Strong organizational skills and ability to navigate complex stakeholder environments.
  • Comfort working in fast-paced, ambiguous situations.
  • Familiarity with customer-facing operations, supply chain, service, or cutover programs (preferred).
  • A structured, disciplined approach to governance, risk, and readiness planning.
  • Excellent collaboration skills across teams and regions.
Benefits
  • Work flexibility
  • Various forms of cooperation
  • Basic benefits package
  • Development on your terms
  • Integration and shared experiences
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
organizational skillscollaboration skillsrisk managementissue managementcommunication skillsstakeholder managementgovernancestructured approachadaptabilityproblem-solving