Help Scout

Analytics Engineer

Help Scout

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $119,000 - $131,000 per year

Job Level

Junior

Tech Stack

SQLTableau

About the role

  • build and maintain data models using dbt, creating a reliable, well-documented analytics layer that supports teams across the business.
  • collaborate with analysts and stakeholders to deeply understand reporting needs and turn those into scalable, trustworthy data solutions.
  • define and develop core metrics, reusable dimensions, and standardized data models that power BI dashboards and reporting.
  • ensure the accuracy and consistency of our data by implementing thorough data quality tests and validation processes.
  • design and optimize SQL queries for performance, readability, and long-term maintainability.
  • write and maintain clear, accessible documentation for your data models, transformations, and business logic.
  • support Looker (and potentially other BI tools) by building strong data foundations that enable self-serve analytics across the company.

Requirements

  • 1–2 years of experience in data analytics, business intelligence, or analytics engineering.
  • proficiency with dbt (data build tool) and enjoy building modular, maintainable data models.
  • write advanced SQL comfortably, including complex joins, CTEs, and window functions.
  • hands-on experience working with BI tools like Looker, Tableau, or Power BI, and understand how to design data for usability.
  • familiar with version control (Git) and collaborative development workflows.
  • bring strong business acumen and a curiosity to deeply understand how data can drive better outcomes.
  • communicate clearly and effectively—especially when translating technical concepts for non-technical partners.
Benefits
  • healthcare coverage
  • wellness resources
  • flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data modelingdbtSQLdata quality testsdata validationBI dashboardscomplex joinsCTEswindow functionsdata transformations
Soft skills
collaborationbusiness acumencuriositycommunicationtranslating technical concepts