Customer Success Manager

HelloKindred

Customer Success Manager responsible for client onboarding and technology implementation in a fully remote setup. Collaborating across AMER time zones and ensuring project success.

Posted 5/5/2026contractRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Meet with clients to understand project goals and requirements for technology implementation
Schedule weekly project status calls and share detailed project plans with deliverables and deadlines
Run workshop sessions including journey mapping within online whiteboard tools and transfer outputs into process flow templates
Liaise with technology teams on integration requirements and facilitate communication with client stakeholders
Collaborate with clients to compile content and visual elements for implementation
Review client-provided content and recommend improvements based on platform capabilities
Configure client and journey-specific elements within the technology platform
Brief internal teams on journey builds or build approved journeys and content within the platform
Support testing, feedback cycles, and final edits prior to go-live
Create bespoke showcase journeys for training and internal engagement
Liaise with internal studio teams on design and content requirements, including quotations and deliverables
Deliver platform training and coaching to client project teams
Investigate and resolve platform-related questions and queries
Handover accounts to Account Managers post-implementation
Provide insights on additional journey opportunities and future roadmap planning
Track time accurately in project management tools against client and project codes
Establish and manage project scope, timelines, resources, and budgets
Contribute to proposals, quotes, and project documentation
Schedule and lead project kickoff meetings and ongoing check-ins
Assign tasks, monitor progress, and remove project roadblocks
Validate deliverables for accuracy and quality
Communicate progress updates and deliver final project summaries to clients

Requirements

What you’ll need

Matric or equivalent level of education
Experience working with online technologies and digital platforms
Strong interest in technology and continuous learning
Experience supporting customer onboarding, implementation, or customer success initiatives
Strong project management and organizational skills with the ability to manage multiple priorities
Excellent verbal and written communication skills with the ability to engage stakeholders at all levels
Strong problem-solving and decision-making capabilities with a logical, data-driven approach
High attention to detail with the ability to identify issues and implement solutions
Ability to work effectively across global teams with cultural awareness and sensitivity
Proactive mindset with a focus on improving processes and ways of working
Creative thinking with the ability to challenge standard approaches and enhance client outcomes
Accountability for individual and team performance with a commitment to delivering high-quality work
Adaptability in fast-paced and evolving environments with a strong sense of ownership and initiative

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcustomer onboardingimplementationjourney mappingprocess flow templatesplatform trainingcontent reviewconfigurationtestingdata-driven decision making

Soft Skills

communicationorganizational skillsproblem-solvingattention to detailproactive mindsetcreative thinkingadaptabilityaccountabilitystakeholder engagementcultural awareness

Certifications

Matric or equivalent