Assistant Manager, Workforce Management
TP
Job Level
Lead
About the role
- Serve as direct line of contact for staffed associates, delivering onboarding, post-placement coaching, support, and ongoing management
- Work cross-functionally with internal teams and act as key point of contact for clients and associates
- Ensure associates understand client expectations and have what they need to succeed; address issues and form improvement plans
- Establish and maintain strong working relationships with associates to monitor developments and responsibilities
- Identify tailored support or learning needs and coordinate accordingly; celebrate milestones and provide support
- Collaborate with departments to implement new systems, processes, and procedures relevant to associates and carry out special projects
- Review associate hours to remediate billing issues and manage overtime and leave claims using HR software
- Proactively manage rate discussions and support Finance and Commercial with invoices, payments, and SOW creation
- Maintain people and account records in a tracking database and stay knowledgeable of contractual and service agreement documents
- Build relationships with clients, gather feedback, facilitate resolutions, negotiate renewals and seek new business opportunities
Requirements
- 7+ years of professional working experience
- At least 3-5 years’ experience in people management, recruitment, client or project management
- Experience working globally
- Experience in building and managing relationships and projects virtually
- Demonstrated experience in prioritizing and managing several critical projects and clients simultaneously
- Ability to converse with clients at all levels and convey a clear message
- Ability to convey clear goals and objectives to the team
- Ability to verbally inspire teams to continually deliver better project outputs
- Ability to express ideas, thought and concepts clearly in writing
- Must be able to prioritize work to meet project deadlines and manage own stress
- Must be able to work on many priority projects simultaneously and manage a changing task list
- Builds a logical approach to address problems and makes sound decisions based on fact
- Ability to understand other cultures and ways of working and manage expectations globally
- Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship
