Hello Sunshine Travels

Customer Success Manager

• Assist clients with vacation planning and recommendations
• Research destinations, accommodations, cruises, and vacation packages
• Prepare customized proposals and itineraries
• Coordinate reservations with preferred suppliers
• Maintain detailed client communications
• Participate in ongoing professional development and supplier training
• Build a strong referral-based client network

Client Experience Specialist

• Build and maintain professional relationships with prospective and existing clients
• Consult with clients to identify travel goals, preferences, and budget requirements
• Research and recommend travel solutions, including cruises, resorts, hotels, vacation packages, tours, and other travel services
• Coordinate reservations and assist clients throughout the planning and booking process
• Maintain accurate client records and documentation while ensuring confidentiality and data integrity
• Respond promptly and professionally to client inquiries through email, phone, and virtual communication platforms
• Conduct follow-up communications to encourage repeat business, referrals, and long-term client relationships
• Assist with business development efforts through networking, relationship-building, referrals, and social media engagement
• Stay informed on travel industry updates, supplier offerings, promotions, and destination knowledge
• Deliver a high level of customer service while maintaining professionalism, accuracy, and attention to detail

Travel Client Success Specialist

• Build and maintain professional relationships with prospective and existing clients.
• Consult with clients to identify travel goals, preferences, and budget requirements.
• Research and recommend travel solutions, including cruises, resorts, hotels, vacation packages, tours, and other travel services.
• Coordinate reservations and assist clients throughout the planning and booking process.
• Maintain accurate client records and documentation while ensuring confidentiality and data integrity.
• Respond promptly and professionally to client inquiries through email, phone, and virtual communication platforms.
• Conduct follow-up communications to encourage repeat business, referrals, and long-term client relationships.
• Assist with business development efforts through networking, relationship-building, referrals, and social media engagement.
• Stay informed on travel industry updates, supplier offerings, promotions, and destination knowledge.
• Deliver a high level of customer service while maintaining professionalism, accuracy, and attention to detail.