Conversational Designer

Hello Patient

Conversational Designer shaping how AI agents communicate with patients in a healthtech startup. Iterating on and improving existing conversational behaviors for enhanced patient interactions.

Posted 4/17/2026full-timeAustin • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $120,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Define how agents respond across real-world scenarios (frustration, urgency, confusion, resistance)
Design conversations that balance empathy, efficiency, and task completion
Help agents establish trust fast and guide users toward successful outcomes
Analyze real interaction data to identify drop-off points and areas for improvement
Optimize for containment rate — resolving conversations without human intervention
Iterate quickly based on production metrics and qualitative conversation review
Write and test structured prompts that shape agent behavior and tone
Partner with Product and Engineering to integrate conversational logic into the product
Develop reusable frameworks that scale across conversation types and use cases

Requirements

What you’ll need

2+ years in a relevant role — conversation design, UX writing, prompt engineering, linguistics, behavioral research, or similar
Exceptional critical thinking and problem-solving skills
Strong ability to understand and model human behavior
Experience with structured thinking (prompts, logic, systems, or frameworks)
High curiosity and willingness to challenge assumptions
Background in linguistics, psychology, philosophy, or a field that trained you to think rigorously about language and behavior (preferred)
Experience with AI products, chatbots, LLMs, or prompt engineering (preferred)
UX, conversation, or behavioral design experience (preferred)
Comfortable in fast-paced, early-stage environments (preferred)

Benefits

Comp & perks

Meaningful ownership in a fast-growing healthtech startup

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

conversation designUX writingprompt engineeringbehavioral researchstructured thinkingAI productschatbotsLLMs

Soft Skills

critical thinkingproblem-solvingunderstanding human behaviorcuriositywillingness to challenge assumptions