Hello Patient

Conversational Designer

Hello Patient

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Salary

💰 $120,000 - $160,000 per year

About the role

  • Define how agents respond across real-world scenarios (frustration, urgency, confusion, resistance)
  • Design conversations that balance empathy, efficiency, and task completion
  • Help agents establish trust fast and guide users toward successful outcomes
  • Analyze real interaction data to identify drop-off points and areas for improvement
  • Optimize for containment rate — resolving conversations without human intervention
  • Iterate quickly based on production metrics and qualitative conversation review
  • Write and test structured prompts that shape agent behavior and tone
  • Partner with Product and Engineering to integrate conversational logic into the product
  • Develop reusable frameworks that scale across conversation types and use cases

Requirements

  • 2+ years in a relevant role — conversation design, UX writing, prompt engineering, linguistics, behavioral research, or similar
  • Exceptional critical thinking and problem-solving skills
  • Strong ability to understand and model human behavior
  • Experience with structured thinking (prompts, logic, systems, or frameworks)
  • High curiosity and willingness to challenge assumptions
  • Background in linguistics, psychology, philosophy, or a field that trained you to think rigorously about language and behavior (preferred)
  • Experience with AI products, chatbots, LLMs, or prompt engineering (preferred)
  • UX, conversation, or behavioral design experience (preferred)
  • Comfortable in fast-paced, early-stage environments (preferred)
Benefits
  • Meaningful ownership in a fast-growing healthtech startup
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
conversation designUX writingprompt engineeringbehavioral researchstructured thinkingAI productschatbotsLLMs
Soft Skills
critical thinkingproblem-solvingunderstanding human behaviorcuriositywillingness to challenge assumptions