Customer Relationship Manager

Hello Lemon GmbH

Resource Planner coordinating audit processes and serving as main contact for clients in Germany. Working with international teams and ensuring high service quality in a structured environment.

Posted 4/28/2026full-timeLeverkusen • 🇩🇪 GermanyJunior💰 €35,000 - €39,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate auditor deployment planning and ensure optimal resource utilization.
Full planning of audit processes from proposal preparation to certificate delivery.
Act as the central point of contact for national and international clients, ensuring professional support.
Monitor schedules, deadlines and audit cycles and ensure compliance.
Ensure timely provision of all relevant audit and certification documents.
Maintain and validate data in internal systems to ensure high data quality.
Collaborate closely with lead auditors and internal stakeholders.
Proactively contribute ideas to optimize processes and workflows.
Support the further development of digital tools and customer portals.

Requirements

What you’ll need

Completed commercial vocational training or degree (business-related).
Relevant experience in planning or coordination.
Experience handling complex customer structures or demanding service processes.
Structured and precise working style, even when managing multiple concurrent tasks.
Strong affinity for systems and confident use of digital tools.
Confident demeanor when interacting with diverse stakeholders.
Independent, solution-oriented working approach and flexibility in daily work.
Confident and service-oriented communication in German (at least C1 level) and English (at least B2 level).

Benefits

Comp & perks

Access to attractive positions that are often not publicly advertised.
Personal advice and support throughout the entire application process.
Honest feedback, discretion, and industry expertise.
Time savings through handling communication with employers on your behalf.
Flexible working hours (core hours 10:00–15:00) and a hybrid work model (three days of home office after the onboarding period).
Monthly tax-free benefits in kind of €100.
Company pension plan after the probationary period.
Bonus payment after one year of employment.
Performance-based salary progression with regular adjustments.
Permanent employment contract.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

audit processesresource utilizationdata validationprocess optimizationcertificate deliveryplanningcoordinationcompliance monitoringdocument managementcustomer service processes

Soft Skills

structured working styleprecise working styleindependent working approachsolution-orientedflexibilityconfident communicationservice-orientedinterpersonal skillscollaborationproactive contribution

Certifications

commercial vocational trainingbusiness-related degree