Associate Director, Client Success

Hello Heart

Associate Director growing public-sector healthcare accounts for Hello Heart, an AI heart-health company. Driving renewals, adoption, revenue expansion, and executive partnerships.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $160,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management, client success, and revenue growth within the health care sector, with a strong focus on engaging C-level stakeholders and managing complex procurement processes. Proficient in utilizing AI tools to enhance productivity and inform strategic decision-making.

Highest-signal resume keywords

Strategic Account ManagementClient SuccessC-Level Stakeholder EngagementHealth Care Ecosystem KnowledgeRevenue Growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRevenue OwnershipBusiness Review CapabilitiesProcurement ProcessesRenewal CyclesAI Tools FluencyData AnalysisWorkflow Execution

Soft Skills

Excellent CommunicationNegotiation SkillsExecutive PresenceStakeholder ManagementStrategic Thinking

Certifications & Qualifications

Bachelor’s DegreeMaster of Business AdministrationMaster of Public Health

Industry Keywords

Health Care AccountsPublic SectorClient EngagementMarket ExpansionRetention Risks

About the role

Key responsibilities & impact

Develop and execute strategic account plans driving revenue growth, client adoption, retention, and market expansion
Own renewals, upsell, and expansion opportunities across assigned high-value accounts
Identify new use cases, departments, service lines, and expansion opportunities within existing accounts
Serve as primary contact for executive stakeholders, including C-suite, clinical, procurement, and operational leaders
Build trusted relationships positioning Hello Heart as a critical client-success partner
Lead business reviews with senior stakeholders on performance, outcomes, priorities, and long-term strategy
Manage complex renewal cycles, multi-stakeholder procurement processes, and public sector decision-making pathways
Partner with Product, Clinical, Marketing, and Operations to deliver strong client experiences and outcomes
Share market feedback and customer insights to inform product, client success, and go-to-market strategy
Track account performance against key metrics and identify retention risks, opportunities, and mitigation plans
Travel up to 40% to support client engagement, executive relationship building, and strategic account growth

Requirements

What you’ll need

Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
7+ years of experience in enterprise sales, strategic account management, client success, or management consulting
Proven experience managing complex, high-value health care accounts, preferably across public sector or other regulated environments
Strong experience engaging, advising, and influencing C-level health care stakeholders
Deep understanding of health systems, payers, public sector health care ecosystems, procurement processes, and renewal cycles
Strong strategic thinking, account planning, revenue ownership, and business review capabilities
Excellent communication, negotiation, executive presence, and stakeholder management skills
Experience working cross-functionally in fast-paced, matrixed organizations
Bachelor’s degree required
Master of Business Administration, Master of Public Health, or equivalent advanced degree preferred

Benefits

Comp & perks

Positive, diverse, and supportive culture
Collaborative, creative, and courageous work environment