Technical Operations Lead

Hello Heart

Technical Operations Lead optimizing Support systems at Hello Heart. Managing Zendesk, AI tools, and building reporting infrastructures for operational efficiency.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own and optimize Zendesk and other core Support systems
Manage AI-based deflection tools and related workflows
Build and maintain integrations across Support systems
Create dashboards, reporting, and data visualizations
Evaluate and implement new tools, processes, and automations
Partner with internal teams and vendors to troubleshoot issues
Lead independent projects

Requirements

What you’ll need

5+ years of experience in technical operations, support operations, business systems, or systems administration
Experience serving as the primary administrator for a support ticketing platform, with Zendesk strongly preferred
Strong experience with systems administration, workflow automation, troubleshooting, and process improvement
Experience building reporting and working with data visualization tools like Tableau and Snowflake
Strong communication and documentation skills

Benefits

Comp & perks

Positive, diverse, and supportive culture
Collaborative work environment
Opportunities for professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ZendeskAI-based deflection toolsworkflow automationsystems administrationreportingdata visualizationTableauSnowflakeprocess improvement

Soft Skills

communicationdocumentation