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Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Own and optimize Zendesk and other core Support systems
- Manage AI-based deflection tools and related workflows
- Build and maintain integrations across Support systems
- Create dashboards, reporting, and data visualizations
- Evaluate and implement new tools, processes, and automations
- Partner with internal teams and vendors to troubleshoot issues
- Lead independent projects
Requirements
What you’ll need- 5+ years of experience in technical operations, support operations, business systems, or systems administration
- Experience serving as the primary administrator for a support ticketing platform, with Zendesk strongly preferred
- Strong experience with systems administration, workflow automation, troubleshooting, and process improvement
- Experience building reporting and working with data visualization tools like Tableau and Snowflake
- Strong communication and documentation skills
Benefits
Comp & perks- Positive, diverse, and supportive culture
- Collaborative work environment
- Opportunities for professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ZendeskAI-based deflection toolsworkflow automationsystems administrationreportingdata visualizationTableauSnowflakeprocess improvement
Soft Skills
communicationdocumentation