Hello Heart

Director, Client Strategy and Growth

Hello Heart

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $185,000 - $210,000 per year

Job Level

Lead

About the role

  • Account Leadership: Collaboratively build the retention & expansion strategy for Hello Heart for your accounts along with our customer success, consultant relationships, and partnerships teams.
  • Relationship Management: Develop relationships with key client decision-makers and influencers to best position Hello Heart and their members for long-term success.
  • Revenue Retention & Renewals: Responsible for overall revenue retention year over year to 95% or better
  • Revenue Growth: Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities
  • Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends.
  • Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape; bring market feedback to the Hello Heart team to improve product/market fit.

Requirements

  • Master of Business Administration (MBA) required
  • 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level
  • 5+ years of experience in healthcare, digital health, population health, or equivalent industry
  • Experience in growth-stage / start-up companies strongly preferred
  • A demonstrated track record of account retention & expansion success
  • Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success.
  • Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal.
  • Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations.
  • GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research
  • Ability to travel (approximately 30~50%)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account retentionaccount expansioncontract negotiationsmarket analysisstrategic client expansionsrevenue growthhealthcaredigital healthpopulation healthGenAI
Soft Skills
relationship developmentorganizational navigationnegotiationattention to detail
Certifications
Master of Business Administration (MBA)