Hellios Information

Customer Support

• Build strong customer relationships, offering onboarding support
• Validate online questionnaires with precision
• Log and update customer records accurately
• Advise and process fee payments for customers
• Utilise validation processes in our business system
• Identify and implement process improvements
• Actively participate in team meetings
• Consistently meet or exceed personal targets
• Escalate customer issues to the Project Manager
• Make 40+ outbound calls daily, explaining service benefits
• Log customer contact, activity, and outcomes in the CRM system
• Provide clear information to supplier customers
• Address various customer inquiries and concerns
• Handle subscription fee discussions
• Meet and exceed personal targets for call rates

Customer Support Advisor