Helin Data

Technical Account Manager

Helin Data

full-time

Posted on:

Location Type: Hybrid

Location: Rijswijk • Netherlands

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About the role

  • Own the post-sales relationship with key offshore drilling clients using Red Zone Monitoring
  • Guide customers through onboarding, adoption, and continuous improvement
  • Deliver hands-on training, support, and on-site coaching to offshore crews and operational teams
  • Bridge communication between customers and Helin’s product and engineering teams by translating feedback into product improvements
  • Monitor usage, engagement, and success metrics, proactively addressing challenges
  • Build trusted advisor relationships with drilling superintendents, HSE managers, and offshore decision-makers
  • Ensure high customer satisfaction, retention, and reference ability
  • Travel offshore and internationally to support deployments, training, and field audits

Requirements

  • In-depth knowledge of offshore rig operations, safety protocols, and digital monitoring systems
  • Closely worked with offshore drilling experts such as Toolpusher, Drillers and OIM
  • Excellent communication skills, capable of influencing from the rig floor to executive meetings
  • Comfort with leveraging digital safety tools and dashboards to inform decision-making
  • Readiness to travel internationally and offshore, approximately 8 –12 visits per year, to ensure client success
  • Offshore certifications (BOSIET, HUET) or a commitment to obtaining them promptly
  • Background in customer success, consulting, or solutions engineering (nice to have)
  • Multilingual skills in Dutch, Portuguese, or Spanish (nice to have)
  • Familiarity with AI-based safety systems or industrial video analytics (nice to have)
Benefits
  • Annual €3,000 learning budget
  • Competitive salary
  • SARs (stock appreciation rights)
  • Hybrid working with commuting costs covered (car, bike, NS card)
  • 24 holidays (40-hour week)
  • Free lunch at the office
  • Flexible remote options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
offshore rig operationssafety protocolsdigital monitoring systemsAI-based safety systemsindustrial video analytics
Soft Skills
excellent communication skillsinfluencing skillscustomer successconsultingsolutions engineering
Certifications
BOSIETHUET