Working Student, Customer Service

HEIMPLANET

Support B2C customer inquiries and assist with product repairs at HEIMPLANET. Work in a hybrid environment located in Hamburg, Germany.

Posted 7/31/2026part-timeHamburg • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively addressing inquiries and providing solutions while ensuring meticulous documentation of service cases. Capable of performing minor repairs and refurbishing products to maintain quality and readiness for sale.

Highest-signal resume keywords

Customer InteractionMinor RepairsAttention To DetailOrganizational SupportDocumentation Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tent RepairProduct RefurbishmentWarranty DocumentationService Case Management

Soft Skills

ReliabilityHands-On MentalitySense Of OrderFlexibility

Industry Keywords

B2C Customer ServiceOutdoor EquipmentHEIMPLANET Tents

About the role

Key responsibilities & impact

You are the first point of contact for our B2C customers: you answer questions about products, features, availability, and orders.
You find pragmatic solutions and follow each request reliably through to resolution.
Tent service & minor repairs: you carry out small repairs on our HEIMPLANET tents (e.g., replace poles, swap air tubes) and coordinate further steps in the service process when needed.
RE-Store preparation: you refurbish used tents and backpacks so they are clean, functional, and ready for sale.
Loan & demo tents and ambassador materials: inspect, clean, and prepare loan/test tents.
You ensure our ambassadors are perfectly equipped.
Documentation & claims: you record warranty and service cases and ensure careful documentation in the system for smooth processing.
Support in office & store: you assist the team with organizational tasks and help wherever support is needed.

Requirements

What you’ll need

Enjoy interacting with customers.
Hands-on mentality and not afraid of minor repairs.
Reliability, sense of order, and attention to detail.
Willingness to take on flexible and varied tasks.
Outdoor affinity? Great — but not required!

Benefits

Comp & perks

Flexible work: flexible working hours
Modern equipment: laptop for remote work & ergonomic workstation
Fitness & mobility: bike leasing and Urban Sports Club membership
HEIMPLANET gear: team discount and equipment loan
Team spirit: regular team events & an open, collaborative company culture
Personal development: training opportunities & room for your own ideas
Sustainability: commitment to eco-friendly products and practices
Prime location: office/showroom in the heart of Hamburg's HafenCity, including a great coffee machine