Product Manager – Integrations

Heidi Health

Product Manager overseeing integrations for Heidi, an AI healthcare platform. Responsible for integration strategy, marketplace, and EMR connectors.

Posted 5/20/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own product strategy and roadmap for Heidi’s integrations surface — the framework, the marketplace, and the individual EMR and non-EMR connectors — setting clear goals and being held accountable to achieving them
Decide which integrations to build, which to deepen, and which to deprecate, balancing customer demand, regional pull and engineering cost
Serve as the central integration layer for Heidi’s product lines — when Scribe, Comms or Evidence needs to connect to an external system, the path runs through you
Own the Integration Marketplace as a single experience across Scribe, Comms and Evidence — including discoverability, multi-player setup and the closed loop on integration requests from growth
Drive the migration to the new integration framework so every connector benefits from shared infrastructure: sectional notes write-back, error handling, analytics instrumentation, multi-tenancy
Translate messy EMR realities — HL7 ADT messages, FHIR resources, Athena shell accounts, Cerner addendum behaviour, MEDITECH Expanse approval pathways, Best Practice workflows — into product specs engineering can build against
Set the standard for integration quality and reliability — error handling, write-back confirmations, latency, recovery from upstream failures — and be accountable to it
Be the connective tissue between US, UK and APAC regional teams: absorbing their competing priorities and translating them into a coherent platform roadmap rather than a queue of one-offs
Work directly with EHR partners, integration engines and platform teams to stay ahead of API changes and certification requirements
Connect field signal back to the framework: when the same gap shows up across three accounts or three regions, consolidate it into a platform fix instead of three bespoke ones
Expand integrations beyond EMRs — document stores (SharePoint, GDrive, OneDrive), clinical and drug references, scheduling systems, secure messaging — wherever clinicians already work.

Requirements

What you’ll need

BA/BS in a technical or analytical field (Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences or related)
4+ years in product, integrations or technical roles — we care more about what you’ve shipped than years on the clock
Real fluency with healthcare interoperability: SMART on FHIR, HL7 v2 (ADT, ORM, ORU), FHIR resources, OAuth flows for clinical apps. This is a requirement, not a nice-to-have
Experience shipping platform or framework products where what you build for one customer becomes a configurable module for the next
Comfort making build-vs-configure trade-offs daily, and the judgment to know when a shortcut today costs three deployments tomorrow
The ability to hold a coherent roadmap under pressure from multiple regional teams with competing priorities
Diagnostic data fluency: you can read integration logs and distinguish a model problem from a framework problem from a customer-specific configuration issue
A romantic streak about software and a belief that great design transforms someone’s day
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you’ve made with them
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
Strong opinions, weakly held: you’ll shift the room when you’re right.

Benefits

Comp & perks

Flexible hybrid working environment, with 3 days in the office.
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SMART on FHIRHL7 v2FHIR resourcesOAuth flowsintegration logsAI toolsLLM conceptsmulti-tenancyerror handlinganalytics instrumentation

Soft Skills

product strategyroadmap managementjudgmentcoherent communicationadaptabilitydesign thinkingcollaborationprioritizationproblem-solvingaccountability