Forward Deployed Engineer

Heidi Health

Forward Deployed Engineer at Heidi, enhancing healthcare with AI solutions by closely collaborating with enterprise customers. Managing technical onboarding and integration to fulfill healthcare needs.

Posted 5/15/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptPythonSQL

About the role

Key responsibilities & impact

Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration.
Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs.
Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer.
Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale.
Translate what you see in the field into clear, actionable signal for Product and Engineering — you're closest to the customer, so your input matters most.
Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently.

Requirements

What you’ll need

4+ years in a forward deploy, implementation engineering, or customer-facing technical role — ideally in SaaS, healthtech, or enterprise software.
You write code. Python, JS, SQL — whatever gets the job done.
Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7.
Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.
Sharp communicator — you can explain a complex integration failure to a CTO and a head nurse in the same breath.
Experience working embedded with enterprise customers or health systems is a strong plus.

Benefits

Comp & perks

Unmatched impact. The rare chance to help shape and redefine what healthcare looks like.
Real product momentum. We’re not trying to generate interest, we’re channeling it.
Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create.
Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team.
Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge.
Flexibility that works. A hybrid environment, with 3 days in the office.

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Hard Skills & Tools

PythonJavaScriptSQLREST APIsSAMLOIDCSCIMFHIRHL7automation

Soft Skills

communicationproblem-solvingcustomer-facingdocumentationtrainingstakeholder managementadaptabilitycollaborationcritical thinkingownership