Product Manager, Comms

Heidi Health

Product Manager building AI communication agents for healthcare startup. Overseeing product strategy and collaborating closely with engineering and design teams in a hybrid environment.

Posted 5/12/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $170,000 - $220,000 per yearWebsite

About the role

Key responsibilities & impact

Own product strategy and roadmap for Heidi’s AI communication agents, setting clear goals and being held accountable to achieving them
Scope and ship new agent capabilities from concept to production, working directly with engineering and design
Spend significant time with customers to understand their operational workflows, pain points, and what good looks like in their environment
Translate complex clinical scenarios into precise agent specifications that engineering can build against
Own agent reliability and quality across voice, SMS, and email channels

Requirements

What you’ll need

BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
3+ years in product, operations, or technical roles, though we care more about what you’ve shipped than years on the clock
Strong customer empathy from spending real time with the people who use what you build
Ability to translate messy real-world processes into structured systems
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
Data fluency with diagnostic teeth; you can read logs and distinguish a model problem from a design problem from an integration problem

Benefits

Comp & perks

healthcare/dental/vision benefits
401k with 3% company match
$500 annual development budget
serious equity

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product strategyroadmap developmentagent capabilitiesLLM conceptspromptingfine-tuningembeddingsretrievalevaluationdata fluency

Soft Skills

customer empathyanalytical thinkingproblem-solvingcommunicationorganizational skillscollaborationtranslating complex scenariosunderstanding operational workflowsaccountabilityjudgment

Certifications

BA/BS in technical field