Customer Success Associate
Heidi Health
Customer Success Manager
Heidi Health
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own the end to end customer experience across diverse customer segments.
- Shape the customer journey from success design through implementation to ongoing value realisation.
- Build trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes.
- Engage early in the customer journey to shape rollout and pilot strategies.
- Lead cross-functional collaboration within Heidi and with key customer stakeholders.
- Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale.
- Support hospitals through significant workflow transformation.
- Build trusted, long-term relationships with executives, clinicians, and operational leaders.
- Use data to drive decisions and interpret customer insights to design and execute initiatives.
Requirements
- 5+ years in digital health transformation, including 3+ years in Customer Success or client-facing roles with large hospital or health network customers.
- Motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent design and technology.
- Able to align executives, clinicians, and IT leaders around shared goals, turning competing priorities into collective momentum and measurable outcomes.
- Experienced in driving genuine adoption and lasting behaviour change, not just managing projects, but ensuring technology becomes part of daily clinical workflows.
- Understands the connection between customer outcomes and business success, contributing to retention, net renewals, and growth across a portfolio of enterprise customers.
- Collaborative, curious, and proactive — you spot challenges early, move fast to solve them, and continuously raise the bar for yourself and the team.
- Confident using modern tools to collaborate, track outcomes, and share insights across teams; experience with platforms such as HubSpot, Gong, Figma, Omni, or similar is a bonus.
Benefits
- Flexible hybrid working environment, with 3 days in the office.
- Additional paid day off for your birthday and wellness days
- Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.
- A generous personal development budget of $500 per annum
- Learn from some of the best engineers and creatives, joining a diverse team
- Become an owner, with shares (equity) in the company, if Heidi wins, we all win
- The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
- If you have an impact quickly, the opportunity to fast track your startup career!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital health transformationcustomer successworkflow transformationdata-driven decision makingcustomer insights interpretationmeasurable outcomesbehavior changeproject managementclinical workflows
Soft skills
relationship buildingcollaborationproactivitycuriosityproblem solvingcommunicationalignment of goalsleadershipstrategic execution
