Customer Success Manager

• Own the end to end customer experience across diverse customer segments.
• Shape the customer journey from success design through implementation to ongoing value realisation.
• Build trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes.
• Engage early in the customer journey to shape rollout and pilot strategies.
• Lead cross-functional collaboration within Heidi and with key customer stakeholders.
• Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale.
• Support hospitals through significant workflow transformation.
• Build trusted, long-term relationships with executives, clinicians, and operational leaders.
• Use data to drive decisions and interpret customer insights to design and execute initiatives.

Customer Success Manager

Senior Customer Success Manager, Training

Customer Success

Mid Market Customer Success Manager

Customer Success Manager

Customer Success Manager