Field Service Technician, Sheetfed Mechatronic

Heidelberg Materials

Field Service Technician responsible for installing and maintaining Heidelberg printing equipment. Collaborates with teams on installations and repairs while providing customer training.

Posted 5/22/2026full-timeMilwaukee • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Field Service Technician – Sheetfed is responsible for installing, troubleshooting, repairing, and training customers on Heidelberg equipment.
Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment via charge service
Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment under service contract/warranty
Work with assigned qualified riggers to install new or used equipment that are sales generated.
This includes installation work orders and charge service.
Inspect equipment generated via SS36 (10,20,30 & annual inspections) completing the proper documentation and attaching photographs.
Protecting Heidelberg and our customer’s investment.
Reduce costs to contract when possible.
Show our customers the value added by choosing Heidelberg service in a attempt to generate additional revenue. APS /Car stock sales.
Complete all paperwork in a timely manner (i.e. expenses, time-sheets escalation reports, SS36 related reports, online training courses, car maintenance.

Requirements

What you’ll need

Experience working on printing or similar equipment preferably Heidelberg equipment or similar
Travel about 50% of the time depending on customer site and needs
3-5 years of experience working on bindery equipment (Cutters, folders, stitchers. etc.)
Mechanical/mechatronics background
Experience using Microsoft Office Suite
Computer/tech savvy and customer service skills
Like working with your hands and have a mechanical aptitude
Regular attendance and timeline is required
There may be times that over-time or weekend work will be critical to the job.

Benefits

Comp & perks

Medical, dental, and vision coverage eligibility from day 1
Short- and long-term disability coverage offered
401 (K) plan with employer match
Life insurance coverage offered
Vacation, Sick and Personal Time Off offered
10 company holidays
4 floating holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingrepairingmaintenanceinstallationmechanical aptitudemechatronicsbindery equipmentSheetfed equipmentdocumentationcustomer training

Soft Skills

customer servicecommunicationorganizational skillsattention to detailproblem-solvingtime managementteamworkadaptabilitymechanical skillsrevenue generation