Catering & Convention Services Manager

HEI Hotels & Resorts

Manage group sales accounts to achieve revenue goals and ensure guest satisfaction for HEI Hotels & Resorts. Responsible for soliciting new business and maintaining client relationships while traveling and working remotely.

Posted 6/6/2026full-timeNorwalk • Connecticut • 🇺🇸 United StatesJunior💰 $65,000 - $70,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

sales experiencerevenue managementevent detailinghotel sales systemsMicrosoft WordMicrosoft ExcelDelphi FDCCiTybudget forecastinghospitality law

Soft Skills

flexibilityteam playerleadershipcommunicationorganizationtime managementadaptabilitypersuasionmotivationplanning

Tools & Technologies

Delphi FDCCiTyMicrosoft WordMicrosoft Excelsales systemsbooking reportsproposal systemscontract systemsquality assurance programshospitality software

Industry Keywords

hospitalityhotel operationsgroup salesrevenue goalsbanquet and cateringmarket competitioncustomer servicesales presentationstrade showscommunity events

Tech Stack

Tools & technologies

Delphi

About the role

Key responsibilities & impact

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded
Responsible for soliciting new group sales accounts and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental
The role will require ad hoc travel to properties with the sales manager spending multiple days on property (70%), as well as days where the sales manager will work remotely from a home office (30%)
Solicit new and existing accounts to meet and exceed revenue goals through prospecting, outside sales calls, site inspections, and written communication
Achieve or exceed Sales Goals related to sales transactions and Lead closure rates
Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients
Handle account details so that all pertinent aspects of solicitation and closing are complete and documented
Coordinate various departments’ participation in servicing accounts
Respond to inbound Lead Flow quickly and efficiently to close new business within set time parameters
Detail Banquet and Catering events accurately in proposal, contract, and sales systems whilst ensuring all stakeholders are aware of details and changes
Monitor group room blocks and pick up, generate detailed resumes for the operating departments, as needed
Develop and conduct persuasive verbal sales presentations to prospective clients
Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account
Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers
Comply with attendance rules and be available to work on a regular basis
Prepare correspondence to customers, internal booking reports, and file maintenance
Participate in daily business review meeting, pre-convention meetings, training, and other sales-related meetings as required
Attend trade shows, community events, and industry meetings.

Requirements

What you’ll need

High school or equivalent education required
Bachelor’s degree preferred
1+ years of past sales experience preferred
Essential prior experience in the field of hospitality with specific experience in detailing events
Must have experience at varying sized and tiers of Hotels and Resorts
Ability to be flexible with work location and travel
Good working knowledge of multiple brands and Hotel Sales Systems (e.g. Delphi FDC, CiTy)
Must possess computer skills, including Microsoft Word, Excel, and Delphi
Knowledge of sales skills, revenue management, training, and motivation of peers
Knowledge of hotel features, benefits, and competing hotels within the market
Ability to execute appropriate action plans
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Leadership skills to motivate and develop staff and to ensure accomplishment of goals
Able to set priorities, plan, organize, and delegate
Ability to work effectively under time constraints and deadlines
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences.

Benefits

Comp & perks

Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
Vision insurance programs through EyeMed
Vacation, Sick and Holiday programs
Pet insurance through the ASPCA
401(k) Savings Plan with matching funds
Discounts through 'YouDecide' and Hotel Room Discount programs