Customer Care Agent – Part-time

Heetch

Customer Care Agent supporting users in France while based in Algeria. Join a supportive and engaged team dedicated to enhancing user experience at Heetch.

Posted 7/19/2026part-timeAlgiers • 🇩🇿 AlgeriaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in French and English, providing empathetic and organized support to users while adapting to their needs. Exhibits a proactive and autonomous approach to problem-solving and continuous learning.

Highest-signal resume keywords

Fluent In FrenchConversational In EnglishEmpathyOrganizational SkillsProactive Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good ListenerMeticulousAdaptableCuriousResponsive

Tools & Technologies

Computer Proficiency

Industry Keywords

User SupportCustomer SatisfactionVerbal SupportWritten Support

About the role

Key responsibilities & impact

Ensure written support (responding to emails, 90% of requests) and verbal support (answering phone calls) for Heetch France users (both drivers and passengers) and continuously work to improve their satisfaction.
Help provide the best possible experience to our users by responding with kindness and supporting them at every step.

Requirements

What you’ll need

You have perfect command of French, both written and spoken.
You have sufficient knowledge of English and can hold conversations with English-speaking colleagues.
You are comfortable using a computer.
You prioritize empathy and a pedagogical approach in your interactions: you naturally adapt to your interlocutor and are a good listener.
You are organized, meticulous, proactive and, above all, autonomous.
You are adaptable and enjoy continuous learning.
You are curious and responsive.
The pluses:
You are a big music lover and can listen to Damso as well as High School Musical.
You spread good vibes around you.

Benefits

Comp & perks

Gold card from Clinique Val: free consultations with many discounts and benefits (50% covered by Heetch).
8 additional vacation days per year (38 in total).
A 50% promo code valid for 20 rides/month.
Free online training.
Excellent work environment with free coffee and tea every day, plus snacks.
Seasonal office events and the famous monthly "Reverse Day" event!
Work with a close-knit team of colleagues who are as cool as they are skilled.