Customer Support Agent – Full-time
Heetch
full-time
Posted on:
Location Type: Hybrid
Location: Algiers • 🇩🇿 Algeria
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to user inquiries with empathy, responsiveness, and efficiency (channels: chat, email, phone)
- Identify customer needs and recommend appropriate offers/services
- Participate in lead conversion and commercial follow-up
- Collaborate with product, ops, and marketing teams to relay user feedback
- Contribute to the continuous improvement of Care & Sales processes
Requirements
- You are curious and enjoy gaining a deep understanding by engaging with operational teams (technical and business) and connecting findings to the strategic vision.
- You are fluent in French and English and comfortable working in an international environment.
Benefits
- Val Clinic Gold Card: free consultations with many discounts and benefits (50% covered by Heetch).
- 8 additional days off per year (38 total)
- Monthly "PRIZY" bonus.
- A 50% promo code valid for 20 rides per month.
- Free online training.
- Great work environment with free coffee and tea every day, plus occasional snacks.
- Seasonal office events and the famous monthly "Reverse Day"!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathyresponsivenessefficiencycuriositycollaborationcommunicationlead conversionuser feedbackcontinuous improvementengagement