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Manager, Business Engagement
HedgeServBusiness Engagement Manager improving application testing for HedgeServ’s technology-enabled fund administration services. Leading UAT, QA, release validation, and process improvement across NAV and Middle Office operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in NAV and Middle Office operations, with a strong focus on application quality, testing methodologies, and process improvement. Proven ability to lead User Acceptance Testing and collaborate effectively across global teams to enhance product delivery and client service.
Highest-signal resume keywords
NAV ExpertiseUser Acceptance TestingTesting MethodologiesAnalytical SkillsProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product KnowledgeProcess KnowledgeTesting FrameworksDefect ManagementRelease ValidationAcceptance Criteria DefinitionAutomationContinuous ImprovementData QualityOperational Effectiveness
Soft Skills
Analytical ThinkingProblem-SolvingInterpersonal SkillsCollaborationCommunication
Tools & Technologies
Automation ToolsTesting Frameworks
Industry Keywords
Middle OfficeClient ServicesGlobal EnvironmentBusiness OversightQuality Assurance
About the role
Key responsibilities & impact- Provide business oversight and validation of product enhancements using NAV and Middle Office expertise
- Evaluate expected and unexpected outcomes against internal-user and client requirements
- Champion application quality and testing standards across global teams
- Partner with stakeholders in New York, Sofia, Cork, and Dublin
- Collaborate with Product Development and Client Services teams to define testing strategies
- Establish and maintain acceptance criteria, testing frameworks, and validation processes
- Lead and perform User Acceptance Testing and client-specific Quality Assurance
- Perform release validation activities and identify, prioritize, and manage defects and risks
- Coordinate findings with relevant product owners
- Promote automation and continuous improvement to increase testing efficiency and coverage
- Facilitate business sign-off for releases
- Contribute to rollout, adoption, and deprecation planning for new technologies, workflows, and processes
- Define, execute, and review test scenarios for new functionality
- Serve as a trusted subject matter expert and escalation point for business process, operational, and testing matters
- Drive improvements in operational effectiveness, data quality, and client service delivery
Requirements
What you’ll need- 5+ years of experience in a NAV or Middle Office role
- Degree in Accounting, Finance, Business, or Computer Science
- Strong systems, product and process knowledge
- Strong analytical and problem-solving skills
- Reliable, dependable, approachable and committed
- Excellent verbal and written communication in English
- Comfortable working independently and in a team environment
- High attention to detail and a proactive approach to issue resolution
- Strong interpersonal skills and a collaborative mindset
- Demonstrated leadership and ownership of tasks
- Ability to manage multiple projects simultaneously
- Interest in testing methodologies, automation, and continuous process improvement
- IT literacy with familiarity of automation tools or testing frameworks
- Experience working in a cross-functional, global environment
Benefits
Comp & perks- Remote and hybrid working arrangements
- Fully paid comprehensive health and well-being benefits
- Full private medical insurance
- Permanent health insurance/income protection
- Life insurance
- Defined contribution pension scheme with competitive employer contributions
- Employee Assistance Programme
- Competitive annual holiday entitlement
- Annual professional membership fee reimbursement, e.g. in ACCA, CIMA
- Club/gym subsidy
- Discretionary annual bonus scheme
- Referral bonuses
- Tuition support for relevant professional qualification exams, including paid study and exam leave
- Sports and Social Club, including team outings, company parties, sports activities and charity projects
- Support for workplace equipment
- Programs promoting mental health and wellbeing
- Ongoing learning and development opportunities