Senior ITSMA Observability Engineer

HedgeServ

Senior ITSMA Observability Engineer at HedgeServ designing and developing observability solutions for critical applications. Collaborating with IT teams and engaging in system performance enhancements while maintaining infrastructure tools.

Posted 4/29/2026full-timeDallas • North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSCloudDockerElasticSearchETLGrafanaKubernetesLogstashPrometheusPythonTerraform

About the role

Key responsibilities & impact

collaborate with the ITSMA Monitoring and Analytics Team to design, build, secure, maintain, optimize, and document solutions utilizing Elastic Cloud Stack and AWS-managed Prometheus
Proficiency with Elasticsearch, Logstash, Kibana, Beats, APM with X-Pack, Prometheus, Grafana, AWS CloudWatch, and other observability tools
Engage closely with application owners, engineers, and development teams to evaluate requirements, architect, and support an Elasticsearch Stack solution, as well as structure queries to enhance system performance and efficiency
Design and configure ETL data pipelines using Elastic Common Schema for onboarding application logs and metrics
Configure index templates and manage data lifecycle (ILM) for effective data retention
Develop Ansible playbooks for automated deployment of Beat agents across on-premises and AWS systems; utilize Terraform for safe management of production infrastructure, employing methodologies such as Infrastructure as Code within AWS environments
Create Elastic alerting solutions via Watcher and Kibana Alerts integrated with existing ticketing tools and MS Teams
Develop Machine Learning jobs to dynamically monitor and provide alerts based on specific metrics and KPIs
Build Elastic and AWS observability AI solutions that enable infrastructure engineering and operations teams to address production issues efficiently
Adhere to lifecycle processes for transitioning solutions from Development to QA to Production
Actively participate in collaborative group sessions, attend agile sprint daily meetings, and share progress to ensure solution development aligns with organizational requirements

Requirements

What you’ll need

Technical Degree in Information Technology
Experience with Elastic Cloud and AWS Managed Prometheus
Knowledge of installation, system tasks, data collection, network troubleshooting, data pipelines, and cluster administration
Proficient in Python, Bash, PowerShell, Painless, and other scripting languages
Extensive ELK Stack expertise, including Elasticsearch, Logstash, Kibana, Beats, Machine Learning, APM, X-Pack, and REST API integration
Skilled in evaluating and tuning Elastic clusters, configurations, indexing, search performance, security, and administration
Proficient with Prometheus, Grafana, AWS observability tools, and their performance, security, and management
Experienced with security integrations (Windows SAML, LDAP, Kerberos) in Elasticsearch
Adept with AWS services: CloudWatch, CloudTrail, Kubernetes, Docker, Lambda
Integrated Elastic alerting with third-party ticketing tools
Experienced in implementing and integrating observability AI agents and frameworks for automated analysis, incident detection, and proactive resolution across complex systems

Benefits

Comp & perks

fully paid comprehensive health and well-being benefits
remote and hybrid working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ElasticsearchLogstashKibanaBeatsPrometheusGrafanaPythonBashPowerShellMachine Learning

Soft Skills

collaborationcommunicationproblem-solvingagile methodologyteamworkrequirements evaluationsolution architectureperformance tuningdocumentationincident detection

Certifications

Technical Degree in Information Technology