Customer Support

• Administer user accounts, groups, and permissions in Active Directory and Microsoft 365
• Manage device enrollment and compliance policies in Intune and Jamf for Windows and macOS endpoints
• Perform basic troubleshooting and monitoring of Meraki network devices
• Support and maintain SharePoint sites, shared mailboxes, and license assignments
• Apply patches and updates to servers and endpoints, validating changes in staging before rollout
• Enroll, configure, and manage mobile devices (iOS, Android, Windows, macOS) using Microsoft Intune
• Package, test, and deploy applications and updates to endpoints via Intune; troubleshoot failed deployments
• Configure and manage Windows Autopilot profiles for zero-touch provisioning
• Implement and manage Microsoft LAPS for secure local admin password rotation
• Generate and review compliance, deployment, and inventory reports from Intune; analyze device health and patch status
• Resolve Tier 2/3 escalated service desk tickets; collaborate with Tier 1 and Tier 3 teams for root cause analysis
• Monitor system health, performance, and capacity; track KPIs such as availability and SLA compliance
• Document infrastructure, SOPs, system diagrams, and operational processes; provide training and knowledge transfer
• Participate in change management, problem management, asset lifecycle tracking, and onboarding new tools

Senior IT Service Delivery Specialist

Retail Loss Prevention Associate II

Financial Support Specialist

Customer Service Support Representative – Client Billing

Claims Support Representative

Pharmaceutical Support Specialist