Senior Architect – End User Engineering
SS&C Technologies
AndroidAzureiOSJamfMacOSTerraform
Senior IT Service Delivery Specialist
Heath Consultants Incorporated
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $75,000 per year
Job Level
Senior
Tech Stack
AndroidiOSJamfMacOSServiceNow
About the role
- Administer user accounts, groups, and permissions in Active Directory and Microsoft 365
- Manage device enrollment and compliance policies in Intune and Jamf for Windows and macOS endpoints
- Perform basic troubleshooting and monitoring of Meraki network devices
- Support and maintain SharePoint sites, shared mailboxes, and license assignments
- Apply patches and updates to servers and endpoints, validating changes in staging before rollout
- Enroll, configure, and manage mobile devices (iOS, Android, Windows, macOS) using Microsoft Intune
- Package, test, and deploy applications and updates to endpoints via Intune; troubleshoot failed deployments
- Configure and manage Windows Autopilot profiles for zero-touch provisioning
- Implement and manage Microsoft LAPS for secure local admin password rotation
- Generate and review compliance, deployment, and inventory reports from Intune; analyze device health and patch status
- Resolve Tier 2/3 escalated service desk tickets; collaborate with Tier 1 and Tier 3 teams for root cause analysis
- Monitor system health, performance, and capacity; track KPIs such as availability and SLA compliance
- Document infrastructure, SOPs, system diagrams, and operational processes; provide training and knowledge transfer
- Participate in change management, problem management, asset lifecycle tracking, and onboarding new tools
Requirements
- Bachelor’s degree in Information Technology or related field, or equivalent work experience
- ITIL Foundation certification strongly preferred
- A+, Network+, Microsoft certifications are a plus
- 5–7 years of progressive IT support or service desk experience
- Deep familiarity with Windows OS, macOS, and Microsoft 365
- Active Directory (user management, group policies, permissions)
- Endpoint management and imaging tools
- Remote support tools (RDP, TeamViewer, Desktop Central, etc.)
- Ticketing systems (Freshservice, ServiceNow, Jira, etc.)
- Experience supporting mobile device management (iOS/Android)
- Experience with Intune and Jamf Pro administration
- Experience supporting Meraki network infrastructure
- Comfortable with software installs, patching, and inventory compliance practices
- Strong written and verbal communication skills
- Ability to manage time, prioritize tasks, and lead small initiatives without supervision
- Strong interpersonal skills; ability to diffuse tense situations and provide calm professional support
