Heath Consultants Incorporated

QA Engineer

• Lead Supplier Qualification – Manage the new supplier approval process, including quality system audits and capability assessments to ensure robust quality management systems.
• Technical Collaboration – Conduct drawing and specification reviews with suppliers, clarifying requirements and incorporating feedback to enhance manufacturability.
• Documentation & Compliance – Define and communicate all additional part requirements (e.g., certificates of compliance, inspection records) and ensure they are properly integrated into the incoming inspection process.
• First Article Evaluation – Coordinate and review first article inspections, driving root cause analysis and corrective action when nonconformances occur.
• Incoming Quality Control – Develop and maintain scalable incoming inspection processes (ranging from 100% inspection to skip-lot sampling) based on supplier performance.
• Defect Troubleshooting – Diagnose PCBA visual or functional defects and coordinate supplier-driven resolutions.
• Supplier Corrective Actions – Partner with suppliers to investigate and resolve quality issues; validate corrective actions for effectiveness.
• Performance Metrics & Reporting – Implement and maintain supplier quality metrics (PPM, responsiveness, etc.) and present performance scorecards on a regular basis.
• Supplier Training & Development – Provide training and resources to suppliers to ensure consistent understanding of part requirements, inspection standards, and testing methods.
• Continuous Improvement – Identify trends, analyze data, and drive proactive improvements in supplier quality processes and outcomes.

Supplier Quality Engineer

Customer Support

• Administer user accounts, groups, and permissions in Active Directory and Microsoft 365
• Manage device enrollment and compliance policies in Intune and Jamf for Windows and macOS endpoints
• Perform basic troubleshooting and monitoring of Meraki network devices
• Support and maintain SharePoint sites, shared mailboxes, and license assignments
• Apply patches and updates to servers and endpoints, validating changes in staging before rollout
• Enroll, configure, and manage mobile devices (iOS, Android, Windows, macOS) using Microsoft Intune
• Package, test, and deploy applications and updates to endpoints via Intune; troubleshoot failed deployments
• Configure and manage Windows Autopilot profiles for zero-touch provisioning
• Implement and manage Microsoft LAPS for secure local admin password rotation
• Generate and review compliance, deployment, and inventory reports from Intune; analyze device health and patch status
• Resolve Tier 2/3 escalated service desk tickets; collaborate with Tier 1 and Tier 3 teams for root cause analysis
• Monitor system health, performance, and capacity; track KPIs such as availability and SLA compliance
• Document infrastructure, SOPs, system diagrams, and operational processes; provide training and knowledge transfer
• Participate in change management, problem management, asset lifecycle tracking, and onboarding new tools

Senior IT Service Delivery Specialist

Data Entry

• Support SBU projects by ensuring the data integrity and accuracy of entering multiple items in the systems.
• Work closely with project managers and division administrative managers to ensure all data is collected and entered for correct billing and documentation.
• Responsible for accurate data entry, file maintenance, and record keeping.
• Report to the project manager.

Supplier Quality Engineer

Senior IT Service Delivery Specialist

Data Entry Clerk