Heartstrings Pet Hospice & In-Home Euthanasia

Call Center Specialist

Heartstrings Pet Hospice & In-Home Euthanasia

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 per hour

About the role

  • Join Heartstrings Pet Hospice as a Remote Call Center Representative
  • Make a meaningful difference - one compassionate conversation at a time.
  • This role is 100% remote and plays a critical part in supporting families during emotional moments of their lives.
  • Calm, caring presence sets the tone for everything that follows
  • Deliver exceptional customer service through thoughtful, empathetic interactions with pet families
  • Handle a high volume of inbound calls in a remote, work-from-home environment
  • Accurately collect and document pet, family, and medical information
  • Schedule appointments efficiently using Heartstrings’ scheduling platforms
  • Meet or exceed productivity, quality, and performance expectations
  • Demonstrate reliability, accountability, and sound judgment while adhering to assigned schedules
  • Collaborate with veterinarians and leadership to ensure seamless family support
  • Maintain punctuality, including attendance, break times, and shift coverage
  • Perform additional duties as needed to uphold the highest level of service excellence

Requirements

  • Prior experience in high-volume call centers
  • Customer service roles such as (Funeral Assistant, Veterinary Technician, Hospice) etc.
  • Reliable wired Ethernet internet connection required (Satellite internet and 4G/5G hotspots are not supported) - Mandatory Internet Speed Test during Interview
  • Ability to quickly learn and navigate multiple software platforms, including: Google Workspace (Gmail, Calendar, Maps), Scheduling and phone systems, Zoom and internal communication tools
  • Comfortable working independently and succeed with minimal peer interaction
  • Strong attention to detail, adaptability and ability to exceed expectations in a growing organization
  • Dependable and punctual expected to be present and on time for every scheduled shift and meeting
  • Ability to attend and complete a mandatory 2-week training program at the start of employment (Training attendance is mandatory and an essential function of this role; employment will-not begin without full participation)
  • Ability to sit for extended periods of time
  • Manual dexterity to work continuously on a computer and keyboard
  • Ability to lift up to 15 pounds as needed
Benefits
  • Medical Insurance Plans, including a 100% employee-funded HSA option
  • Dental and Vision Insurance
  • Company-funded Wellness Resources (Mental, Financial, and Physical Health)
  • Life Insurance (Basic, Voluntary, and AD&D)
  • Short-Term and Long-Term Disability Insurance
  • Retirement Plan options: Traditional 401(k) with 3% company match, Roth 401(k)
  • Generous Paid Time Off
  • Paid Parental Leave
  • Bereavement Leave
  • Ongoing Training & Professional Development
  • Pet Insurance
  • Fully Remote Work-From-Home Environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencedata collectionappointment schedulinginternet speed testingmanual dexterity
Soft Skills
empathyreliabilityaccountabilityattention to detailadaptabilitypunctualityindependencestrong communication