Heartstrings Pet Hospice & In-Home Euthanasia

Call Center Representative

• Oversee daily operations, performance, and development of the VCS team
• Ensure every family interaction is handled with the highest level of care
• Maintain strong discipline around metrics, quality control, and operational efficiency
• Actively participate in inbound calls and demonstrate best-in-class communication
• Establish, monitor, and report on key KPIs relating to call metrics and family satisfaction
• Ensure smooth coordination between VCS and Medical teams

Inbound Call Center Manager – Veterinary Care Specialist Team