Heartstrings Pet Hospice & In-Home Euthanasia

Call Center Representative

• Join Heartstrings Pet Hospice as a Remote Call Center Representative
• Make a meaningful difference - one compassionate conversation at a time.
• This role is 100% remote and plays a critical part in supporting families during emotional moments of their lives.
• Calm, caring presence sets the tone for everything that follows
• Deliver exceptional customer service through thoughtful, empathetic interactions with pet families
• Handle a high volume of inbound calls in a remote, work-from-home environment
• Accurately collect and document pet, family, and medical information
• Schedule appointments efficiently using Heartstrings’ scheduling platforms
• Meet or exceed productivity, quality, and performance expectations
• Demonstrate reliability, accountability, and sound judgment while adhering to assigned schedules
• Collaborate with veterinarians and leadership to ensure seamless family support
• Maintain punctuality, including attendance, break times, and shift coverage
• Perform additional duties as needed to uphold the highest level of service excellence

Call Center Specialist

Backend Engineer

• **Key Responsibilities**
• - Provide in-home euthanasia, hospice, and palliative care in a compassionate, Fear Free–aligned manner
• - Support families through the end-of-life process with empathy, patience, and professionalism
• - Maintain accurate and timely medical documentation
• - Collaborate with Heartstrings’ medical leadership and support teams
• - Participate in ongoing training, education, and clinical development

Call Center Specialist

Veterinarian