Customer Success Specialist
Heartland Business Systems
full-time
Posted on:
Location Type: Office
Location: Little Chute • Wisconsin • United States
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About the role
- Responsible for customer renewals by managing a high volume of quoting and case management
- Communicate with the end customer, sales teams, vendors, and distributors
- Stay up to date on new technologies, licensing options and new processes
- Manage existing customer renewals and subscriptions expiring in 60-90 days
- Develop customer relationships and identify adoption barriers
- Conduct quarterly business reviews regarding the overall health, licensing count and implementation of product usage
- Resolve any quoting errors/issues/questions; utilize resources to answer customer and sales team questions
- Provide coaching, training, and leadership to other sales support members
Requirements
- 1-2 years of experience in renewals, licensing, customer success, or inside sales
- Experience with Cisco’s quoting tools (CCW-R, CCW, etc)
- Knowledge of Cisco products or services
- Bachelor’s degree in marketing, IT, business, or equivalent experience in the IT industry
- Proficiency using a computer and working with Microsoft office suite; Outlook, Word, Excel
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quotingcase managementcustomer renewalslicensingcustomer successinside salesMicrosoft OfficeExcelWordOutlook
Soft Skills
communicationrelationship buildingcoachingtrainingleadershipproblem solvingorganizational skillscustomer servicecollaborationadaptability