Customer Support Specialist

HeartFlow, Inc

Help HeartFlow gain worldwide adoption of our novel FFRct product by providing knowledgeable responses to customer inquiries and issues.; Provide prompt documentation and complete resolution of reported issues and manage knowledge base for…

Posted 7/21/2026Verified active Jul 25, 2026, 12:36 AMfull-timeRemote • 🇺🇸 United StatesWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Candidates should emphasize their ability to provide exceptional customer support, manage technical issues, and analyze data to drive improvements in product development and customer satisfaction. Strong communication skills and experience with CRM tools are essential for effectively collaborating with sales and production teams.

Highest-signal resume keywords

Customer SupportTechnical Issue ResolutionData AnalysisCRM ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Analysis TechniquesMS ExcelDICOM Medical ImagingEHR/EMR SoftwareSalesforce

Soft Skills

Verbal CommunicationWritten CommunicationDetail-OrientedProblem SolvingTeam Collaboration

Tools & Technologies

Customer Relationship Management (CRM) SystemsMS OfficeTechnical Support Solutions

Certifications & Qualifications

Bachelor Degree (Preferred)Fluency in EnglishCompetency in GermanCompetency in JapaneseCompetency in FrenchCompetency in Italian

Industry Keywords

Medical DeviceClinical Product/ServiceCustomer FeedbackCase ManagementSales Support

About the role

Key responsibilities & impact

Help HeartFlow gain worldwide adoption of the FFRct product by providing knowledgeable responses to customer inquiries and issues.
Provide prompt documentation and complete resolution of reported issues and manage knowledge base for customer issues.
Deliver customer feedback into Heartflow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in customer support and product development.
Assist production with incoming case management, troubleshooting and solving technical issues to ensure appropriate case response time.
Support Sales staff with feedback, product knowledge, and customer usage metrics to assist sales team in market and account penetration.
Assist in on-boarding new accounts, including system administrators and clinical users.
Work with IT, Marketing & Sales, and Production to improve customer support quality results by studying, evaluating, and re-designing appropriate processes.
Develop and provide customer technical support solutions to continually drive improve quality and efficiency.

Requirements

What you’ll need

3-5 years of customer facing work experience preferred.
Experience providing customer and/or corporate sales support with large-scale organizations preferred.
Experience supporting a technical or clinical product/service preferred.
Bachelor degree preferred; experience in lieu of education.
Fluency in English required, competency in German, Japanese, French and/or Italian desirable.
Experience with data analysis techniques and especially the use of MS Excel.
Experience with DICOM medical imaging, medical device, EHR/EMR software, or other technical product preferred.
Experience with Salesforce or other CRM tool highly preferred.
Excellent verbal and written communication skills.
Highly detail-oriented with strong technical skills in MS Office.

Benefits

Comp & perks

A reasonable estimate of the base compensation range is $22.50 and $30.00 per hour and cash bonus.