Heartbeat Health

Bilingual, Spanish Clinical Services Coordinator

Heartbeat Health

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $20 - $24 per hour

About the role

  • You’re a heart hero! You’ll be at the center of a wide range of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences we deliver and optimizing the supporting systems
  • Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up
  • Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties
  • Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patients. Follow up with patients via email, phone, and/or text to drive patient engagement
  • Provide technical support and connection assistance to patients
  • Compile, verify accuracy, and sort information to prepare source data for reporting. Identify and correct deficiencies or errors in data, processes, and systems
  • Document customer and account data and generate standardized reports
  • Proactively identify opportunities for improvement and risk mitigation
  • Execute policies that promote the best patient experience
  • Hours will be 9 am to 5 pm PST

Requirements

  • 3+ years in a clinical or operational role supporting patient care
  • Bilingual in English and Spanish
  • Exceptional people skills and a GREAT communicator
  • Capability to document detailed workflows and clearly communicate across stakeholders and functional teams on business requirements
  • A team player with a high level of independence and proactivity
  • Strong data and analytics skills with a track record of making savvy, data-driven decisions
  • Passion for delivering an outstanding user experience
  • Detail-oriented with a focus on processes
  • Fast learner while being flexible and adaptable
  • Outstanding organizational and multitasking abilities
  • Self-driven and excited to support new technology
  • Spanish-speaking
  • Medical assistance experience
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryappointment coordinationpre-authorizationsbilling follow-upreportingdata verificationworkflow documentationdata analyticspatient communicationtechnical support
Soft Skills
people skillscommunicationteam playerproactivitydetail-orientedorganizational abilitiesmultitaskingflexibilityadaptabilityself-driven