Heartbeat

Growth Marketing

• Own Heartbeat’s full growth strategy and manage relevant contractors.
• Scale paid acquisition via search and video ads.
• Produce high-quality content for AEO & SEO.
• Manage lifecycle marketing pieces like emails and customer journeys.

Head of Growth

Customer Support

• Run the Zendesk queue w/ the rest of the support team
• Host a few "get unstuck" Zoom calls per week (~30 min each)
• Record short Loom walkthroughs for trickier workflows
• Write & update help center articles based on the patterns you're seeing
• Debug frontend behavior in browser dev tools (console, network tab, DOM inspection)
• Trace API failures across our integrations (Stripe, webhooks, custom domains, email providers, OAuth flows)
• Write Linear bug reports clean enough that engineering can act on them w/o ten clarifying questions

Head of Growth

Customer Experience Engineer