Customer Experience Specialist
Hearst Health
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Kentucky • Texas • United States
Visit company websiteExplore more
About the role
- Communicating with customers via phone, email, and live chat
- Assisting customers with questions, software navigation, and issue resolution
- Identifying trending issues and providing thorough research and documentation of findings
- Coordinating with teams across the business to relay information
Requirements
- Bachelor's degree or an equivalent combination of some college and significant work experience
- Driven individuals who remain engaged in their own professional growth
- Quick learners with strong problem solving and creative thinking abilities
- Strong written and verbal communicators who are empathetic to customer needs
- Team players who are passionate about their work
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Meaningful work
- A Leader who cares
- Flexibility
- A company that gives back
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem solvingcreative thinkingwritten communicationverbal communicationempathyteamworkprofessional growthcustomer service
Certifications
Bachelor's degree