Hearst Health

ServiceNow System Administrator

Hearst Health

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Tech Stack

ITSMServiceNow

About the role

  • Own the day-to-day administration, health, stability, and governance of the ServiceNow platform
  • Ensure platform availability, performance, scalability, and security
  • Perform upgrades, patching, cloning, and release support
  • Monitor platform health, logs, and diagnostics
  • Support MID Servers and operational integrations
  • Execute changes in alignment with governance and change standards
  • Validate AI generated outputs for accuracy, quality, and compliance
  • Support AI assisted case summarization, response generation, and knowledge creation
  • Maintain Service Catalog and request workflows
  • Support automation and intelligent routing while ensuring platform stability
  • Serve as escalation point for platform and AI related issues
  • Partner with stakeholders on requirements and solution validation
  • Support audits, compliance activities, and platform documentation

Requirements

  • 4-8+ years of ServiceNow administration experience in enterprise environments
  • Strong hands-on experience with ServiceNow system administration and configuration
  • Solid understanding of ITSM and ITIL best practices
  • Experience supporting production, regulated, or mission critical systems
  • Working knowledge of CMDB, CSDM, and data governance
  • Basic scripting knowledge for admin level support (Business Rules, Client Scripts)
  • Experience or exposure to Now Assist or AI enabled ServiceNow features
  • Strong written and verbal communication skills.
Benefits
  • Competitive pay
  • Robust benefits
  • Professional development opportunities
  • Flexibility in work hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow administrationServiceNow configurationITSMITILCMDBCSDMscriptingBusiness RulesClient ScriptsAI features
Soft Skills
communicationstakeholder managementproblem-solvingcollaborationgovernancechange managementdocumentationquality assuranceaccuracy validationperformance monitoring