Manager, Operational Excellence
Hearst Health
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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About the role
- Best Practice Implementation: Translate operational concepts into practical workflows that deliver measurable value and support client success.
- Quality Improvement: Drive continuous quality improvement initiatives to enhance service delivery and operational efficiency.
- Process Development: Develop and refine processes to streamline implementation and improve team effectiveness.
- Cross-Functional Collaboration: Partner with internal departments to identify opportunities, resolve barriers, and accelerate improvement.
- Client Education & Enablement: Empower clients to become self-sufficient with HCHB, maximizing ROI and optimizing their operational performance.
- Continuous Improvement: Foster a culture of ongoing feedback, experimentation, and learning to raise the bar on performance.
Requirements
- Bachelor's degree
- 8-10 years of operational experience using HCHB
- At least 3-5 years’ experience leading a team
- Demonstrated ability to analyze and solve complex problems
- Current driver’s license and ability to rent a vehicle
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Flexibility
- Meaningful work
- A company that gives back
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational conceptsprocess developmentquality improvementproblem analysisteam leadership
Soft Skills
cross-functional collaborationclient educationcontinuous improvementfeedback cultureexperimentation
Certifications
Bachelor's degreedriver's license