Hearst Health

Director of Client Education

Hearst Health

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Job Level

Lead

About the role

  • Own and manage the P&L for Client Education, driving revenue, cost efficiency, and NOI across all programs.
  • Develop a forward‑looking strategy that leverages AI to accelerate scale, personalization, and operational efficiency.
  • Develop and execute the GTM strategy for education offerings in collaboration with Sales, Marketing, Implementation, Client Success, and Product.
  • Align training programs with product releases, customer needs, and market trends to ensure consistent value delivery.
  • Position Client Education as a strategic differentiator throughout the customer lifecycle.
  • Oversee development and delivery of self‑paced, virtual, in‑person, and conference‑based learning programs.
  • Implement AI‑enabled enhancements such as automated content audits, adaptive coaching pathways, and intelligent learning recommendations.
  • Ensure high learner satisfaction using NPS insights, analytics, and targeted content improvements.
  • Lead the Knowledge Base program to ensure accurate, user‑focused documentation aligned with product evolution.
  • Guide technical writers and content specialists, implementing modern governance standards and AI‑supported workflows.
  • Maintain scalable content systems that support rapid updates and consistent quality.
  • Develop and mentor a high‑performing team of trainers, instructional designers, technical writers, and content creators.
  • Strengthen team capabilities by integrating AI fluency and modern learning methodologies.
  • Champion a collaborative, accountable, and continuously improving team culture.
  • Define and report KPIs related to revenue, NPS, content utilization, engagement, and operational efficiency.
  • Leverage analytics, AI insights, and business intelligence to inform strategy and guide improvements.

Requirements

  • Master’s Degree in Healthcare, Education, or related field is preferred
  • 10–12 years of experience in Professional Services or SaaS, including 5–7 years leading training, enablement, or content teams.
  • Demonstrated P&L ownership and GTM strategy experience with proven ability to drive business results.
  • Expertise in curriculum development, documentation, and enterprise learning systems.
  • Experience applying AI to enhance learning, content quality, operational efficiency, or user engagement.
  • Exceptional communication skills, executive presence, and ability to influence cross‑functional teams.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&L managementGTM strategycurriculum developmentdocumentationenterprise learning systemsAI application in learningcontent quality enhancementoperational efficiencyuser engagementanalytics
Soft Skills
communication skillsexecutive presenceinfluenceteam leadershipmentoringcollaborationaccountabilitycontinuous improvementstrategic thinkingcustomer focus
Certifications
Master’s Degree in HealthcareMaster’s Degree in Education