Content Services Associate
Hearst Health
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $58,000 - $70,000 per year
About the role
- Evaluate incoming digital assets from multiple pipelines for accuracy, consistency, and completeness
- Monitor production schedules and go-live timelines to ensure on-time delivery
- Tag and organize digital assets to enhance searchability and support automation efforts
- Troubleshoot technical issues, document bugs, and contribute suggestions for feature improvements
- Onboard and support users across departments—resolving access issues and offering training that drives adoption
- Partner with content creators to ensure metadata accuracy and compliance with standards during DAM uploads
- Collaborate with cross-functional teams to identify and resolve workflow inefficiencies across connected systems
Requirements
- 3+ years of experience in content operations, digital asset management, or a related field within media
- Proficiency with Digital Asset Management systems; familiarity with Orange Logic is a plus
- Understanding of metadata standards, file formats, and DAM best practices
- Strong customer service mindset—responsive, solutions-oriented, and focused on DAM adoption
- Organized, detail-oriented, and skilled in time management
- Team-oriented communicator who thrives in collaborative environments
- Ability to translate technical concepts into clear, accessible guidance for users
- Quick learner with the ability to adapt to evolving tools and workflows
- Passion for optimizing creative workflows and supporting content teams
Benefits
- Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
- Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
- Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
- Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
- Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
- Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital asset managementmetadata standardsfile formatsDAM best practicestroubleshootingfeature improvementscontent operations
Soft skills
customer service mindsetorganizeddetail-orientedtime managementteam-oriented communicationadaptabilitysolutions-orientedcollaborative