Customer Support

• Troubleshoot software issues and ensure the best possible experience with Homecare Homebase
• Communicate with customers via phone, email, and live chat
• Assist customers with questions, software navigation, and issue resolution
• Identify trending issues and provide thorough research and documentation of findings
• Coordinate with teams across the business to relay information
• Serve as the face of Homecare Homebase for clients, guiding customers through software challenges and eliminating obstacles so they can focus on patient care

Customer Experience Representative

Manager, Customer Experience

Customer Experience Analyst

Director, Customer Experience

Customer Support – Book Publisher

Customer Service Lead