Paralegal, German Speaker
GACC Midwest - German American Chamber of Commerce of the Midwest, Inc.
Customer Experience Representative
Hearst Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Kentucky
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Troubleshoot software issues and ensure the best possible experience with Homecare Homebase
- Communicate with customers via phone, email, and live chat
- Assist customers with questions, software navigation, and issue resolution
- Identify trending issues and provide thorough research and documentation of findings
- Coordinate with teams across the business to relay information
- Serve as the face of Homecare Homebase for clients, guiding customers through software challenges and eliminating obstacles so they can focus on patient care
Requirements
- Bachelor's degree or equivalent combination of some college and significant work experience
- Strong written and verbal communication skills; empathetic to customer needs
- Quick learner with strong problem solving and creative thinking abilities
- Team player who contributes to a positive, collaborative environment
- Ability to communicate with customers via phone, email, and live chat
- Ability to assist customers with software navigation and issue resolution
- Ability to identify trending issues and provide thorough research and documentation
- Must be a U.S. Citizen or Permanent Resident eligible to work in the US; position does not provide sponsorship
