Customer Experience Representative
Hearst Health
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Kentucky • Texas • United States
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About the role
- Communicating with customers via phone, email, and live chat
- Assisting customers with questions, software navigation, and issue resolution
- Identifying trending issues and providing thorough research and documentation of findings
- Coordinating with teams across the business to relay information
Requirements
- Bachelor's degree or equivalent combination of some college and significant work experience
- Driven individuals who remain engaged in their own professional growth
- Quick learners with strong problem solving and creative thinking abilities
- Strong written and verbal communicators who are empathetic to customer needs
- Team players who actively contribute to a positive, collaborative environment
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem solvingcreative thinkingwritten communicationverbal communicationempathyteam collaborationprofessional growthcustomer service
Certifications
Bachelor's degree