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HEAnet

Business Analyst

HEAnet

Business Analyst supporting strategic MIS programmes at Asiera. Engaging with stakeholders and analyzing business processes in Dublin, Ireland.

Posted 7/11/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in business analysis, including developing business process documentation, stakeholder engagement, and User Acceptance Testing (UAT). Proficient in mapping and documenting business processes while implementing and testing new systems to enhance operational efficiency.

Highest-signal resume keywords
Business Process DocumentationUser Acceptance Testing (UAT)Stakeholder EngagementBusiness Analysis ApproachesSystem Design Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business Process MappingRequirements AnalysisFunctional Specification DevelopmentIT Infrastructure KnowledgeDatabase Concepts
Soft Skills
Interpersonal SkillsExcellent Communication SkillsAttention to DetailProblem SolvingCollaboration
Tools & Technologies
Supplier Ticketing Systems
Industry Keywords
MIS ProgrammesProcess ImprovementSystem EnhancementProject Team CollaborationCustomer Service Focus

About the role

Key responsibilities & impact
  • Reporting to the Programme Manager, the Business Analyst will work as a key member of a project team and will play a significant role in the successful delivery of a portfolio of strategic projects.
  • The Business Analyst will be involved in the implementation of large-scale MIS programmes which require substantial business process change.
  • The ability to engage effectively with the Project Team and other key stakeholders is a key requirement.
  • Responsible for mapping and documenting ‘as is’ and ‘to be’ business processes, upgrading existing systems and implementing and testing new systems.
  • Meeting with stakeholders to gather and analyse requirements.
  • Analysing workflows to create process maps and isolate areas of potential improvement.
  • Developing functional specifications that design and document the desired outcome of system enhancement/development.
  • Participating in User Acceptance Testing (UAT) to ensure the overall efficiency, functionality and user friendliness of system enhancement/development.
  • Monitoring major cases reported in supplier ticketing systems to ensure awareness among our teams on the status of critical issues.
  • Working closely with relevant internal teams and supplier teams to help ensure issues are resolved in a timely manner.
  • Preparing material and providing training and assistance to end-users during and following implementation.
  • Working as a crucial component of a project team responsible for upgrading existing systems or implementing new systems.

Requirements

What you’ll need
  • A relevant degree, equivalent academic or professional 3rd level qualification.
  • Minimum three (3) years’ experience in a business analysis role with proven experience developing business process documentation, developing UAT test scripts and stakeholder engagement.
  • Knowledge of programming, system design, IT infrastructure and database concepts.
  • Proven knowledge and experience of business analysis approaches, tools and techniques.
  • Ability to analyse, isolate and interpret business needs and develop appropriate solutions.
  • Strong customer service focus, interpersonal skills, and excellent written and oral communication skills.
  • Excellent attention to detail.
  • Proactive approach with the ability to develop constructive and collaborative working relationships both internally and externally.
  • Sound judgment, problem solving and collaboration in selecting methods and techniques for obtaining solutions to problems.
  • A flexible attitude to the evolving needs of the role and its environment.
  • Trustworthy, open and transparent, with a high degree of personal integrity.
  • A high level of motivation and enthusiasm for the job.

Benefits

Comp & perks
  • Flexible Work-Life Balance framework
  • Flexible start/finish times
  • Health insurance for employees
  • Defined contribution pension scheme
  • Ongoing Wellbeing initiatives
  • Employee Assistance Programme (EAP)
  • Tax Saver Ticket scheme
  • Cycle to Work scheme
  • Professional education support
  • Comprehensive group and individual training & development initiatives