HealthSnap

Enterprise Customer Success Manager

HealthSnap

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $130,000 per year

About the role

  • Support customers throughout the HealthSnap Customer Journey: from implementation through adoption, utilization, and growth to drive long-term success and value
  • Become each customer’s trusted advisor; drive adoption of HealthSnap’s platform & services with a focus on delivering customer value and achieving the customer’s desired business outcomes
  • Develop and maintain a comprehensive knowledge of HealthSnap’s platform & services, and leverage that expertise to make impactful and strategic recommendations to customers to optimize their performance
  • Independently lead customer meetings, trainings, and business reviews, with a focus on celebrating achievements, addressing concerns, solving problems, and advancing the overall relationship
  • Proactively and strategically leverage customer data to provide clear, relevant, and actionable information to drive engagement, satisfaction, and retention
  • Own the identification of key customer needs as well as expansion opportunities, translate them to internal tasks, and execute
  • Develop strong relationships and collaborate across your team of Customer Success Managers, Sales Executives, Clinical Operations, Product, and other internal teams to ensure customers have an optimal experience and achieve their desired outcomes

Requirements

  • 5+ years of Customer Success Management/Account Management experience managing the delivery of technology solutions in a healthcare setting, previous SaaS experience strongly preferred
  • Healthcare industry domain expertise, including robust knowledge of at least one of the following: revenue cycle management, electronic medical records, and/or insurance markets (Commercial, Medicare, and/or Medicaid)
  • Demonstrated experience working with executive leadership within regional and/or national healthcare systems
  • Strong communication and collaboration skills, with enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a “get it done” attitude
  • High degree of proficiency in CRM and modern SaaS CS tools
  • Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements.
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Paid Time Off
  • Career Advancement Opportunities
  • Ability to work remotely

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer Success ManagementAccount ManagementSaaSData analysisStrategic thinkingPerformance optimizationCustomer engagementProblem solvingTraining deliveryBusiness reviews
Soft skills
CommunicationCollaborationRelationship buildingIndependenceAdaptabilityEnthusiasmCustomer advocacyProactivityLeadershipCritical thinking