Program Support Representative, Bilingual
HealthSnap
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $50,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AndroidiOS
About the role
- Provide frontline support to RPM patients, internal Care Navigators, and Practices.
- Troubleshoot device problems, app connectivity, and Bluetooth pairing (iOS/Android)
- Communicate clearly and effectively with patients via phone and SMS
- Liaise with device manufacturers to coordinate warranty replacements
- Document all work accurately and follow established SOPs
- Remain flexible—our workflows evolve as we grow and improve
- Meet individual and team-based performance metrics (tickets, calls, availability, etc.)
Requirements
- Genuine empathy and a deep drive to help others
- A strong sense of urgency when caring for patients
- Full fluency in both Spanish and English
- A collaborative, team-first mindset
- Comfort working independently in a remote setting
- Curiosity and a knack for investigating and solving problems
- Confidence in identifying process improvements and sharing ideas
- 4+ years of experience in customer support (healthcare or cellular industries preferred)
- Technical fluency with iOS, Android, Bluetooth, and app platforms
- Excellent verbal communication and strong grammar skills
- Patience and professionalism, especially when supporting elderly patients
- Exceptional time management, adaptability, and follow-through
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Paid Time off
- Career Advancement Opportunities
- Ability to Work Remotely
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingBluetooth pairingiOSAndroidapp connectivitycustomer supportprocess improvements
Soft skills
empathysense of urgencycollaborative mindsetindependent workproblem-solvingverbal communicationpatienceprofessionalismtime managementadaptability