HealthSherpa

Senior Technical Account Manager

HealthSherpa

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $104,000 - $156,000 per year

Job Level

Senior

About the role

  • Be the primary technical and strategic contact for clients, representing HealthSherpa.
  • Dive into complex operational, data, and integration issues, working directly with the client to guide resolution through to completion.
  • Build trusted relationships with clients teams to lead escalations, issue management, and grievance resolution.
  • Project manage technical implementations, and remain involved post-launch to ensure systems perform as expected.
  • Partner with Sales and leadership to shape go-to-market and expansion strategies.
  • Guide accountability for all contractual commitments by managing and working towards Statements of Work (SOWs) and Master Service Agreements (MSAs).
  • Be the carrier's voice in internal discussions by summarizing feedback, surfacing recurring issues, and communicating product gaps and enhancement opportunities to Product and Engineering.

Requirements

  • 4+ years of experience working in account management, sales, or comparable role
  • Experience in implementation, materials creation, and training suites
  • Experience managing a high-volume workload
  • Experience strategizing and implementing large-scale goals and projects
  • Bonus: Startup experience, for SaaS solutions or technical products
  • Bonus: Experience with the ACA/health insurance industry
  • Bonus: Experience collaborating with assigned partners in VP and directorship levels
Benefits
  • Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents
  • HSA/FSA options with corresponding contribution limits
  • Monthly grocery stipend and home internet reimbursement
  • 401K w/ a match after a grace period
  • Life and AD&D coverage
  • Disability insurance (Short and Long Term)
  • Parental leave
  • Four (4) weeks of paid vacation in addition to paid holidays
  • Home office budget for remote team members
  • Mental health and other wellbeing support programs through a partner network
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproject managementimplementationmaterials creationtraining suitesstrategizinglarge-scale project implementationSaaS solutionstechnical products
Soft Skills
client relationship buildingissue managementgrievance resolutioncommunicationcollaborationleadershipaccountability