Medicare Sales Supervisor

HealthPlanOne

Sales Supervisor overseeing a team of licensed health agents for Medicare sales. Responsible for coaching and managing call center activities to drive performance.

Posted 5/15/2026full-timeRemote • Florida, Iowa, Louisiana, Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Supervises daily activities of non-exempt licensed agent or customer service representative teams of 10-20 employees
Responsible for approving timecards, scheduling, and time off requests
Coach team of sales agents to meet/exceed monthly, quarterly, and annual sales goals
Manage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance
Ensure employees have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls
Conduct real-time phone monitoring and coach agents to effectively use rebuttals to improve sales, using a variety of systems
Maintain industry and product knowledge
Meet and/or exceed call center key metrics
General understanding of workforce management
Ensure applications are submitted accurately and on time
Understand and adhere to all Company Carrier and/or CMS related policies and procedures
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
Certify newly hired sales agents on proper execution of call flow and other call center procedures
Assist agents with product specific questions
Ensure effective lead distribution and allocation to agents
Monitor and implement proper actions to ensure set CPA, CPC and other budgeted items are attained
Develop and deliver training for performance improvement
Perform other related duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent
Previous experience with Medicare Advantage sales
A current and valid Health License
6 months experience in a sales call center environment
Previous experience leading a team of 10+ employees
Strong written and verbal communication skills
Ability to multi-task and work independently
Must be detail-oriented, motivated, self-starter, with excellent time management and organization skills
Ability to resolve escalated issues with members, carriers and other clients
Able to work a flexible schedule including evenings and weekends

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medicare Advantage salescall center managementtimecard approvalschedulingperformance metrics monitoringtraining developmentlead distributionsales coachingcall flow executionescalation resolution

Soft Skills

communication skillsmulti-taskingdetail-orientedmotivatedself-startertime managementorganization skillsteam leadershipproblem-solvingflexibility

Certifications

Health License