Client Advocate

HealthMark Group

Client Advocate managing client relationships and ensuring satisfaction at HealthMark Group. Serving as a liaison to deliver efficient services and support clients' needs effectively.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as your client’s official liaison so their needs are quickly heard and addressed.
Know your clients’ needs and expectations for success, and what matters to them to build trust, keep them happy, and turn them into HealthMark loyalists.
Expedite client issues to mitigate friction or noise that negatively impacts their work.
Keep clients informed of relevant HealthMark educational information/tips to demonstrate knowledge and enhance our reputation as leaders in the industry
Manage and track client satisfaction in HubSpot to prevent dissatisfaction or loss of account
Document and track all client meetings, critical conversations, and client reported issues in HubSpot to ensure proper follow up, identify trends or areas for improvement
Document all actions taken by you on a request for information in MedRelease to ensure transparency
Be highly knowledgeable of MedRelease and EMR request routing to optimize client's usage of our services

Requirements

What you’ll need

College degree or at least 3 years of experience working with client accounts
Effective communication skills (verbal and written) that demonstrate a high degree of professionalism and positivity
Expert in cross-functional collaborations and communications to ensure strong working relationships, expedite problem-solving, and find opportunities for shared improvements
Strong organization skills; able to shepherd the right resources to ensure timely and successful completion of onboardings and projects
Open to coaching and feedback to ensure you are growing and thriving in the role
Self-sufficient and disciplined; able to work independently and with an eye on individual and team goals
Able to stay positive and measured when faced with challenges, systematic in your work to keep clients happy, and eager to learn
Knowledgeable of Microsoft applications including Excel; ideally experience with a CRM
Ability to travel 25% for in-person client meetings and Company or team-mandated events

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account HealthMark Group Website LinkedIn All Job Openings 501 - 1000 employees ⚕️ Healthcare Insurance 📋 Compliance Healthcare Insurance
Compliance
Technology HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations. Client Advocate 🔥 2 hours ago 🇺🇸 United States – Remote 💵 $45k - $50k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️ Customer Advocate Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as your client’s official liaison so their needs are quickly heard and addressed.
Know your clients’ needs and expectations for success, and what matters to them to build trust, keep them happy, and turn them into HealthMark loyalists.
Expedite client issues to mitigate friction or noise that negatively impacts their work.
Keep clients informed of relevant HealthMark educational information/tips to demonstrate knowledge and enhance our reputation as leaders in the industry
Manage and track client satisfaction in HubSpot to prevent dissatisfaction or loss of account
Document and track all client meetings, critical conversations, and client reported issues in HubSpot to ensure proper follow up, identify trends or areas for improvement
Document all actions taken by you on a request for information in MedRelease to ensure transparency
Be highly knowledgeable of MedRelease and EMR request routing to optimize client's usage of our services 🎯 Requirements
College degree or at least 3 years of experience working with client accounts
Effective communication skills (verbal and written) that demonstrate a high degree of professionalism and positivity
Expert in cross-functional collaborations and communications to ensure strong working relationships, expedite problem-solving, and find opportunities for shared improvements
Strong organization skills; able to shepherd the right resources to ensure timely and successful completion of onboardings and projects
Open to coaching and feedback to ensure you are growing and thriving in the role
Self-sufficient and disciplined; able to work independently and with an eye on individual and team goals
Able to stay positive and measured when faced with challenges, systematic in your work to keep clients happy, and eager to learn
Knowledgeable of Microsoft applications including Excel; ideally experience with a CRM
Ability to travel 25% for in-person client meetings and Company or team-mandated events Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Advocate I 🕒 Yesterday American Society of Crime Laboratory Directors (ASCLD) 501 - 1000 🤝 Non-profit 📚 Education 🔬 Science Website LinkedIn All Job Openings Customer Success Advocate ensuring measurable outcomes and customer advocacy for enterprise accounts at Versaterm. Collaborate across teams to enhance community safety and public safety technology. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️ Customer Advocate Customer Success Advocate 🕒 2 days ago Motorola Solutions 10,000+ employees 🔐 Security 📡 Telecommunications 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Advocate ensuring top-tier clients leverage Rave and Aware solutions effectively. Building relationships and driving customer satisfaction within the Video and Software Service Organization. 🇺🇸 United States – Remote 💵 $100k - $110k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🗣️ Customer Advocate 🦅 H1B Visa Sponsor Senior Client Advocate 🕒 2 days ago Flagstar Bank 5001 - 10000 🏦 Banking 💸 Finance 🏠 Real Estate Website LinkedIn All Job Openings Client Advocate responsible for answering banking customer inquiries and creating detailed documentation. Remote role from Michigan for Flagstar Bank. 🇺🇸 United States – Remote 💵 $16 - $25 / hour ⏰ Full Time 🟠 Senior 🗣️ Customer Advocate 🦅 H1B Visa Sponsor Client Advocate 🕒 May 9 OneDigital 1001 - 5000 💸 Finance 👥 HR Tech Website LinkedIn All Job Openings Client Advocate responsible for assisting employees with benefit plan questions at OneDigital. Handling inquiries and coordinating client events within a collaborative team environment. 🇺🇸 United States – Remote 💵 $71k - $75k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️ Customer Advocate 🦅 H1B Visa Sponsor Relationship Manager II, Client Success Advocate 🕒 May 8 Perseus Group, Constellation Software 10,000+ employees 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Responsible for high-level relationship management for strategic clients at Dark Matter Technologies. Primary contact for client satisfaction and overall management of client relationship. 🇺🇸 United States – Remote 💵 $112.5k - $137.5k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🗣️ Customer Advocate View More Customer Advocate Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

client account managementclient satisfaction trackingproblem-solvingdocumentationEMR request routingonboardingproject managementdata analysisCRM experienceMicrosoft Excel

Soft Skills

effective communicationcross-functional collaborationorganizationcoaching receptivenessself-sufficiencydisciplinepositivitysystematic work approacheagerness to learnrelationship building