Customer Support Specialist

HealthJoy

full-time

Posted on: 10/13/2025

Location Type: Remote

Location: Remote • 🇺🇦 Ukraine

✨ AI Apply

Mid-LevelSenior

About the role

Process member requests (tickets).
Search for doctors, clinics, and other healthcare facilities that suit the members’ needs most accurately.
Interact with members via telephone and chat to assist and support an appropriate level of care.
Partner with your leadership team and practice administrative or clinical staff to support the practice and members.
Provide a WOW experience and care to HealthJoy’s American customer base.

Proficiency in the English language (Upper-Intermediate+ level);
Exceptional communication skills (leverage effectively internal and external channels);
High level of Empathy (presented in daily customer and peer interactions);
Strong critical thinking skills (ask questions, gather relevant information, devise solutions);
Solid level of accountability (follow through on commitments, take responsibility, deliver work on time);
Ability to adapt to frequent change;
Ability to work effectively both independently and collaboratively;
Proficiency in Office Suite and Google Programs;
Experience in the Customer Support/Service field would be a plus.

Benefits

20 paid vacation days per 12-month period, paid days for sick leaves.
100% health insurance coverage for employees, with the option to insure family members at a reduced rate.
Company-sponsored English classes.
Corporate learning platform “Udemy” for professional development.
Access to personal therapy sessions and additional virtual mental health lectures.
Corporate discounts and special offers at Sport Life.
Essential equipment for comfortable work from home.

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer supportcritical thinkingproblem solving

communicationempathyaccountabilityadaptabilitycollaborationindependence