HealthHero

Operations

• Owning, building and continuously improving the contract lifecycle management (CLM) process and tooling end to end: selecting, implementing and optimising CLM and contract-administration tools, structuring and maintaining the contract repository, and ensuring version control, approval workflows, e-signature, renewal tracking and reporting are robust, automated and auditable.
• Building and maintaining the library of approved contract templates, standard clauses and routing playbooks, translating the positions, risk appetite and escalation rules into usable guidance, so that standard deals progress quickly and consistently and anything non-standard is escalated.
• Acting as the central operational contact for contracting, helping stakeholders translate agreed commercial terms into clear, deliverable obligations and SLA expectations, and keeping Sales, Finance and Operations updated on status and next steps.
• Overseeing contract execution, amendments, renewals and terminations, ensuring accurate documentation and a single source of truth for live agreements.
• Ensuring contracting activity follows defined governance and approval frameworks, and contribute to the continuous improvement of commercial processes, controls and systems.
• Supporting, and over time taking greater ownership of, supplier and vendor management, including supplier onboarding and due diligence, maintaining supplier terms and records, tracking renewals and obligations, and acting as a coordination point for day-to-day supplier relationship administration.
• Managing day-to-day contract queries from internal and external stakeholders, resolving routine questions directly and coordinating with Legal or external counsel on anything more complex.

Contract Operations Manager