Care Coordinator

Healthfirst

Care Coordinator supporting NorthStar Members through care management and customer service. Handling member inquiries and documenting calls effectively.

Posted 7/6/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $48,600 - $65,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination and health navigation, effectively managing member caseloads while ensuring timely communication and documentation of member needs. Proficient in outreach and support for members, with a focus on improving quality and cost outcomes.

Highest-signal resume keywords

Certified Medical Assistant (CMA)Certified Nursing Assistant (CNA)Registered Medical Assistant (RMA)Effective CommunicationCare Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TrainingDocumentation in PHI SystemScreening AssessmentsHealth NavigationCall Management

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementMultitasking

Certifications & Qualifications

Certified Medical Assistant (CMA)Certified Nursing Assistant (CNA)Registered Medical Assistant (RMA)

Industry Keywords

Care CoordinationInterdisciplinary Care TeamMember OutreachQuality OutcomesCost Outcomes

About the role

Key responsibilities & impact

Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
Contemporaneously and accurately documents calls in designated PHI system
Manages an assigned member caseload who require short term care coordination and health navigation
Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes
Performs outreach calls to members to confirm services are in place
Additional duties as assigned

Requirements

What you’ll need

Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
HS diploma/GED
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously

Benefits

Comp & perks

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions