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Healthfirst

Care Coordinator

Healthfirst

Care Coordinator supporting NorthStar Members through care management and customer service. Handling member inquiries and documenting calls effectively.

Posted 7/6/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $48,600 - $65,960 per yearWebsite

About the role

Key responsibilities & impact
  • Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
  • Contemporaneously and accurately documents calls in designated PHI system
  • Manages an assigned member caseload who require short term care coordination and health navigation
  • Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes
  • Performs outreach calls to members to confirm services are in place
  • Additional duties as assigned

Requirements

What you’ll need
  • Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
  • HS diploma/GED
  • Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
  • Experience working in a fast-paced environment that requires handling multiple priorities simultaneously

Benefits

Comp & perks
  • medical, dental and vision coverage
  • incentive and recognition programs
  • life insurance
  • 401k contributions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Medical TrainingDocumentation in PHI SystemScreening AssessmentsHealth NavigationCall Management
Soft Skills
Verbal CommunicationWritten CommunicationTime ManagementMultitasking
Certifications
Certified Medical Assistant (CMA)Certified Nursing Assistant (CNA)Registered Medical Assistant (RMA)