Senior Operations Systems Analyst

Healthfirst

Operations Systems Analyst at Healthfirst responsible for optimizing business systems and processes. Collaborating with stakeholders to translate operational needs into functional solutions while ensuring compliance standards.

Posted 7/1/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $83,100 - $120,360 per yearWebsite

About the role

Key responsibilities & impact

Elicit, document, and analyze business and functional requirements for operational workflows, system enhancements, and process improvements
Configure, maintain, and support operational systems, applications, and workflow tools
Translate business requirements into technical specifications and functional system configurations
Partner with operational stakeholders to identify automation opportunities and streamline manual processes
Troubleshoot system issues, perform root cause analysis, and implement sustainable solutions
Support testing activities including test scenario creation, user acceptance testing, and validation of system enhancements
Create and maintain process documentation, system documentation, training materials, and standard operating procedures
Monitor application performance and recommend enhancements to improve usability, scalability, and operational effectiveness
Support data management, reporting, and dashboard development to provide operational insights and metrics
Manage ongoing operational support requests and prioritize enhancements within established timelines
Ensure solutions align with organizational governance, security, and compliance standards
Act as a subject matter expert for operational systems and business process workflows

Requirements

What you’ll need

High school diploma or GED from an accredited institution
Experience administering, supporting, or optimizing business applications, operational systems, collaboration platforms, or workflow management solutions
Hands-on experience configuring and supporting Microsoft SharePoint Online environments
Experience configuring or supporting Microsoft Power Platform solutions including Power Apps and Power Automate
Experience developing reports, dashboards, data analyses, or performance metrics to support operational decision-making
Experience gathering and documenting business and technical requirements

Benefits

Comp & perks

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Requirements AnalysisSystem ConfigurationProcess ImprovementRoot Cause AnalysisUser Acceptance TestingPerformance MonitoringOperational Support ManagementTest Scenario CreationDocumentation CreationAutomation Opportunities Identification

Soft Skills

CollaborationProblem-SolvingCommunicationStakeholder EngagementTraining Development