Vendor Partner Specialist – Contact Center Operations

Healthfirst

Vendor Partner Specialist managing vendor relationships and daily workflow. Collaborating with department leaders while ensuring compliance and quality standards are met.

Posted 6/19/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $58,900 - $80,070 per yearWebsite

About the role

Key responsibilities & impact

Analyze, manage and delegate daily workflow to and from external vendors
Analyze and ensure vendor accuracy by reviewing and consolidating work product
Communicate regularly with department leaders, subject matter experts, and quality teams
Ensure adherence of regulatory and compliance mandates
Work with Information Technology to define business requirements
Administer daily oversight and resolution of issues affecting vendor user system access
Participate as a liaison between department leaders and vendors
Maintain accurate documentation of assigned and completed vendor work
Identify new opportunities for vendor engagement

Requirements

What you’ll need

Work experience in analysis and vendor relationship management
Experience analyzing business requirements
Experience with MS Office Suite
Experience in metric creation and reporting
Experience meeting strict deadlines
GED or High School diploma from an accredited institution

Benefits

Comp & perks

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

vendor relationship managementbusiness analysismetric creationreporting

Soft Skills

communicationdelegationorganizationproblem-solvingtime management

Certifications

GEDHigh School diploma