Forecast Planning Analyst

Healthfirst

Forecast Planning Analyst at Healthfirst managing forecasting and capacity planning activities for contact center operations. Collaborating with leadership to ensure accurate staffing and business inputs.

Posted 6/16/2026full-timeRemote • Florida, New York • 🇺🇸 United StatesMid-LevelSenior💰 $58,900 - $80,070 per yearWebsite

About the role

Key responsibilities & impact

Execute forecasting and capacity planning activities in a multichannel contact center environment
Develop and manage forecasts and staffing plans
Partner with leadership on forecasting processes including data preparation and model updates
Ensure forecasts are accurate and aligned with business inputs
Translate demand into actionable staffing plans and monitor forecast performance
Support ongoing capacity planning and validate assumptions impacting forecasts
Produce regular reporting on forecasts, staffing plans, and KPIs.
Identify opportunities for process improvements in forecasting tools.

Requirements

What you’ll need

High School Diploma or GED from an accredited institution
Working experience in forecasting, workforce management (WFM), capacity planning, or data analytics
Working experience supporting forecasting or planning processes in a contact center or operations environment
Working knowledge of core forecasting concepts including trend analysis, seasonality, and variance analysis
Experience working with data, including validation, analysis, and interpretation
Proficiency in Excel (e.g., pivot tables, formulas, data manipulation)
Familiarity with workforce management concepts such as shrinkage, staffing models, and service level planning
Working experience tracking and reporting on performance metrics and KPIs.

Benefits

Comp & perks

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

forecastingcapacity planningdata analyticstrend analysisseasonalityvariance analysisdata validationdata analysisdata interpretationExcel

Certifications

High School DiplomaGED