Bilingual Sales Operations Service Agent – Spanish, Mandarin, Cantonese

Healthfirst

Sales Operations Service Agent providing customer service to brokers and agents in healthcare. Assisting with inquiries, onboarding, and process improvements while maintaining high service quality.

Posted 6/12/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $48,600 - $65,960 per yearWebsite

About the role

Key responsibilities & impact

Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines
Provides high quality handling of customer inquiries, via mail, e-mail and chat sessions
Resolves inquiries and issues relating to all aspects of broker/ agent business: Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functions
Broker/Agent questions and issues regarding onboarding, recertification and commissions
Makes recommendations to management concerning problems, problem trends and process improvement
Maintains an open exchange of information with internal and external customers
Works with the Quality Assurance team to understand, track and trend quality performance issues
Works a flexible schedule including a late shift and weekends, and as needed during the Annual Open Enrollment Period, Open Enrollment Period and during unforeseen business disruptions

Requirements

What you’ll need

High school diploma or GED from an accredited institution
Telephonic customer service experience including handling of escalated calls
Working experience with Microsoft Office Suite applications including Excel, Word, PowerPoint, and Outlook
Conflict resolution experience
Experience handling complex situations and/or projects
Healthcare industry experience

Benefits

Comp & perks

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Office SuiteExcelWordPowerPointOutlook

Soft Skills

customer serviceconflict resolutionproblem solvingcommunicationflexibility

Certifications

high school diplomaGED